Job Description
About the position
- Responsibilities
- Accountable for achieving business goals for a team of up to 10-15 associates within the unit.
- Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness, and efficiency metrics.
- Prepare and deliver monthly performance reviews for direct reports.
- Manage business level metrics (pen rates, occupancy) to high efficiency standards.
- Share in the accountability for a business level function team (Logistics, quality, innovation, morale).
- Motivate and develop associates and help them achieve their career aspirations.
- Execute flawless management of projects assigned to the unit.
- Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
- Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team associates.
- Requirements
- High School Diploma, GED, or equivalent certification.
- At least 1 year of experience in People Management.
- Nice-to-haves
- Bachelor's Degree or military experience.
- At least 5 years experience in People Management.
- At least 2 years experience in Process Management.
- At least 2 years of Auto Finance experience.
- At least 2 years of Repossession or Skip Tracing experience.
- Benefits
- Comprehensive health benefits including medical, dental, and vision insurance.
- 401(k) retirement savings plan with company match.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
- Flexible work arrangements with a focus on work-life balance.
Apply Now
Apply Now