Job Description
We’re looking for a detail-oriented Virtual Assistant to help us manage and maintain accurate call records. The role involves reviewing recorded phone calls, tagging key information, and updating internal tracking sheets.
Responsibilities:
- Listen to recorded inbound calls through our platform
- Tag and classify each call (e.g. answered vs missed, qualified vs not qualified)
- Write concise, clear notes for each call
- Export filtered call logs and clean the data (e.g. remove irrelevant calls)
- Transfer approved calls into a master tracking sheet
- Update client-facing logs with formatted data (via Google Sheets)
- Flag issues or unusual activity for review
Requirements:
- Strong English comprehension (you’ll be listening to U.S. phone calls)
- High attention to detail
- Experience with Excel or Google Sheets (formulas, formatting, etc.)
- Ability to follow structured processes consistently
- Reliable internet connection and quiet working environment
Preferred (but not required):
- Experience working with CRMs or call tracking tools
- Prior role in call center QA, lead qualification, or virtual assistance
Why Join Us?
This is a repeatable, ongoing role with growth potential. You’ll be working behind-the-scenes helping us deliver better service to clients. We value consistency, reliability, and precision.
Apply Now
Apply Now