Remote Associate Technician - American Airlines

Join our dynamic team at American Airlines as a Remote Associate Technician, where you'll have the opportunity to explore a world of possibilities, grow your skills, and become the best version of yourself. As a member of our Information Technology Group, you'll play a vital role in supporting our employees and driving our success.

Job Summary:

We're seeking a highly skilled and motivated individual to provide top-notch technical support to our employees. As a Remote Associate Technician, you'll be responsible for installing, monitoring, and maintaining IT clients' desktop software and hardware, as well as providing expert guidance on end-user computing and desktop-based LAN systems software.

Key Responsibilities:

• Install, configure, and troubleshoot desktop software and hardware for IT clients


• Provide expert guidance and support to employees on end-user computing and desktop-based LAN systems software


• Resolve technical issues and communicate effectively with employees to ensure prompt resolution


• Collaborate with other departments to resolve system-related issues and improve overall IT infrastructure


• Document client interactions and maintain accurate records in our incident management system

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field


• 3+ years of hands-on IT experience supporting and resolving diverse desktop software and hardware issues


• Experience supporting workstations in a Windows/TCPIP environment


• A+ certification (preferred)


• MCSE/MCP certification (preferred)

What We Offer:

• Competitive salary: $26/hour


• Comprehensive benefits package, including medical, dental, prescription, and vision coverage


• 401(k) program with company match


• Opportunities for professional growth and development


• Flexible work arrangements, including remote work options

Our Culture:

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