Job Description
Join Our Team and Shape the Future of Business Travel
We're seeking a highly skilled and experienced Global Site Administrator to support our American Express client management team and customer contacts on a day-to-day basis. As a key liaison between client management and service delivery, you will ensure seamless online program connectivity and provide exceptional customer service. If you have a passion for the business travel industry and a knack for analytical skills, time management, and customer relations, we want to hear from you!
Key Responsibilities:
- Provide online tool support for day-to-day travel program requirements and escalation support
- Function as the key liaison between client management and service delivery to ensure online program connectivity
- Interact and support clients in online special projects and day-to-day requests, including basic program management and issue resolution
- Manage site administration for online booking tool and profile tool sites globally
- Analyze transaction types, fulfillment processes, and user requests to increase adoption and reduce transactional touch
- Develop and conduct client seminars regarding online tools and provide second-level support services
- Maintain relationships with client technical contacts to ensure timely resolution of user issues
Requirements:
- Thorough knowledge of the business travel industry
- Experience with Concur OBT, CONNECT Portal, SABRE GDS, and Correx
- Extensive customer service skills and excellent oral and written communication skills
- Highly organized and detail-oriented with strong analytical skills
- Proficient in Excel, Word, PowerPoint, and Microsoft Outlook
- Ability to work in a team environment and manage multiple priorities with good time management skills
What We Offer:
- Competitive salary range: $60,000 - $120,000 per year
- Annual Performance-Based Incentive
- Comprehensive US benefits programs
- Opportunity to work with a leading company in the business travel industry
- Remote work arrangement with a virtual location in the United States
How to Apply:
If you're a motivated and experienced professional looking for a new challenge, submit your application today! We value diversity and inclusion and encourage applicants from all backgrounds to apply. Apply Now
Equal Employment Opportunity:
We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to providing a non-discriminatory environment free from intimidation, harassment, or bias.
Apply Now