Job Description
Unlock a fulfilling career in customer service with our leading Healthcare Services company! We're seeking a highly skilled and motivated Customer Service Representative to join our remote team in Oklahoma. As a fully remote role, you'll enjoy the flexibility to work from anywhere while making a positive impact on our members' lives.
About the Opportunity
We're offering an attractive remuneration package for the successful candidate, including:
- Starting pay rate of $14.00/hr
- Comprehensive benefits package with medical, dental, and vision insurance
- 401(k) Retirement Savings Plan with company match
- Paid time off and paid parental leave
- Flexible remote work arrangement with a supportive team environment
Job Responsibilities
As a Customer Service Representative, you will:
- Receive and document customer concerns, ensuring accurate and timely information
- Follow company procedures and input accurate trip data into systems
- Multitask effectively to extract necessary information from multiple systems
- Review and educate members on services and their insurance coverage
- Refer unresolved customer grievances to the designated department for further investigation
Requirements
To be successful in this role, you will need:
- High School Graduate or General Education Degree (GED)
- 0-2 years of related experience, with at least 6 months in a contact center or customer service role
- Strong organizational, written, and verbal communication skills
- Ability to type 35 words per minute or more
- Capability to handle a high volume of calls, up to 100+ calls per day
Preferred Qualifications
We welcome candidates with:
- Experience in a fast-paced environment demonstrating sound decision-making and problem-solving skills
- Proficiency in Microsoft Office Suite
- Ability to work independently under general supervision
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in healthcare, we want to hear from you! Apply Now and take the first step towards a rewarding career with our team.
We prioritize candidate privacy and champion equal-opportunity employment. Our mission is to foster a fair, transparent, and secure hiring environment for all.
Apply Now