Job Description
Join Our Mission to Deliver Exceptional Customer Experiences! We're seeking a passionate and driven Part-time Customer Experience Specialist to be the first point of contact for our customers at Protect My Pet. As a remote team member, you'll have the opportunity to work from the comfort of your own home and be part of a fast-paced environment with huge scope for progression.
As a Customer Experience Specialist, you'll be responsible for providing timely resolutions to customer inquiries, identifying areas for process improvement, and continually developing your knowledge of our treatments and services. If you're passionate about pets and pet health, and have a strong desire to deliver exceptional customer experiences, we want to hear from you!
Role Purpose:
The Customer Experience Specialist role is a crucial part of our team, aiming to assist, delight, and reward our customers. Our goal is to retain and acquire customers by providing exceptional customer experiences, and we're looking for someone who shares our brand values: Do Good, Show Empathy, and Spread Optimism.
Responsibilities:
- Provide first-line response and timely resolution to customer inquiries via email and telephone
- Proactively identify patterns or trends to improve our processes and services
- Continually learn and develop knowledge of our treatments and services to better serve our customers
- Additional tasks may be assigned based on business needs
Experience Required:
- 3+ years of experience in a customer-facing role (e-commerce experience is a plus)
- Experience working in a remote environment
- Strong computer literacy, written, and verbal skills
- Experience with CRM systems such as Freshdesk, Zendesk, or similar
- Excellent time management and organizational skills
- Customer-centric, enthusiastic, and willing to take on additional tasks
- Adequate uninterrupted working space at home
- Bonus points for having your own cat or dog!
What We Offer:
Compensation:
- Comprehensive private medical insurance, including alternative therapies, dental, optical, and mental health care
- 20 days holiday and all UK public and bank holidays (pro-rata) plus your birthday off
- Free Protect My Pet subscription for your pet
Workplace:
- Fully remote working environment with a team spanning across the UK
- Laptop, home-office equipment, and tools provided
Learning & Development:
- Fast-growing start-up with big ambitions and progression opportunities
- £1000 personal learning and development budget per annum
Shift Pattern:
Monday to Thursday/Friday, 16-20 hours per week, 10 am-2 pm daily. Salary displayed FTE (full-time equivalent) per annum, pro-rata to hours worked.
How to Apply:
Please send your CV, cover letter, and short replies to the following questions to [email protected]:
- What do you find interesting about the pet industry?
- Which subscription business have you had the best experience with and why?
- Please outline a recent negative customer service experience and how it could have been improved
Apply Now and join our team!
Join Our Team!
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now