Job Description
Position: Technical Support Specialist (Healthcare) - Hybrid - Greenville, SC
General Information
Location
Greenville, SC
Job
6808
Job Category
Customer Service Representative (CSR)
Language Requirement
English
Description & requirements
Description
Do you love everything technical?
Do you have the patience and empathy to help others with their computers and devices?
Do you want to grow your career with a company that rewards your hard work?
- What's in it for YOU!
- $17.00 per hour, starting pay rate
- Monthly performance-based incentives, potential
- Onsite in our Greenville, SC office, and then move to Hybrid from your Home Office
- Position as a Transcom employee (not an independent contractor)
- Paid Vacation
- Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
- Health Benefits for you and your family, including medical, dental, vision
- 401(k) Investment options with employer match opportunities
- Employee Assistance Program
- Ability to develop your skills and grow your career
- An opportunity to work for a company passionate about people
- Career advancement Join our Transcom Family as a Medical Technical Support Specialist at our Greenville, SC location!
In this full-time employee role, you'll support our client's customers with technical support related to their diabetes and the computers or devices that they connect with.
What we are looking for:
- We've got an exciting career opportunity for you, if you can:
- Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
- Provide patience and empathy to callers that need support with time sensitive technical issues
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
- Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
- Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers
- Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment Requirements
- The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.
- At least 18 years or older
- High School Diploma, or equivalent
- Able to successfully pass a criminal background check
- Live within a reasonable driving distance to the Greenville, SC site
- Able to work onsite initially, and then move to a hybrid schedule, based on performance
- Able to work a full-time work week, with overtime opportunities, as needed
- Able to maintain 100% strict adherence to the assigned schedule
- Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
- Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
- Strong computer knowledge, including ability to accurately type at least 30 wpm
- Excellent English written and verbal communication skills
- Courteous and friendly with a high level of professionalism
- Willingness to follow procedures and adhere to policies
- Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
- Able to multitask applications while talking to customers on the phone
- Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
- Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
- Highly adept at working with a high frequency of conflict situations, as well as upset customers
- Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
- Able to use your hands to handle, control, or feel objects, tools, or controls
- Previous call center experience, preferred
- Experience with diabetes, medical background, exposure to medical terms, preferred
- Technical aptitude with computers, internet, and web-based applications, required
- Prior technical support or troubleshooting experience, required
Location On-site
This role is located at: 650 Executive Center Dr. Greenville, SC 29615.
- This role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements:
- Transcom provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
- You must have a secure, quiet, distraction-free work environment…
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