Job Description
- Description:
- Provides enrollment support for new PACE enrollees.
- Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
- Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
- Provides help desk support to network pharmacies.
- Education PACE staff regarding CK and network pharmacy processes for facility participants.
- Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
- Coordinates and sets up couriers to ensure timely medication delivery.
- Makes outgoing calls to ensure the participants have received their delivery.
- Requirements:
- HS diploma required.
- Minimum of 1 year customer service experience preferably in a healthcare setting.
- Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
- Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
- Must have a strong patient centered focus.
- Excellent communication skills, especially via phone.
- Excellent interpersonal and relationship building skills.
- Understanding of clinical terms and impacts.
- Able to multi-task and handle multiple priorities without sacrificing quality.
- Detail oriented and organized.
- Reliable.
- Efficient.
- Benefits:
- Medical/dental/vision
- Flexible spending
- Company-paid life insurance and short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
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