Job Description
About the position
- Responsibilities
- Coordinate all aspects of conferences as assigned by the Director of Sales and Marketing.
- Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.
- Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
- Proactively achieve consistently high Medallia scores through establishing a good rapport with the client.
- Generate high revenue yielding business for all contracted rooms, function space, and catered events.
- Responsible for the timely collection of all advance deposits as contracted.
- Serve as the onsite contact for clients during their events and meetings.
- Conduct pre- and post-conference meetings when it is agreeable with the client.
- Ensure all current and future client accounts are serviced in accordance with hotel standards.
- Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments.
- Ensure banquet event orders are accurate and provide all relevant information to departments concerned ten days prior to event start time.
- Adhere to selling policies as set forth by the Director of Sales and Marketing.
- Remain available to hotel managers while on property.
- Be aware of departmental revenue and up sell at every possible opportunity.
- Participate in all regular and operational meetings as required.
- During conference, will ensure all meeting arrangements discussed meet specifications.
- After the conclusion of meeting, reviews final bill and comments with meeting planner.
- Responsible for processing group commissions and rebates at the conclusion of the event.
- Assist in and support in food and beverage operations as necessary.
- Handle leads and proactively sell for the catering and group segments as assigned.
- Requirements
- Minimum 3 years experience in sales and conference services, in an upscale hotel or resort property.
- Excellent communication skills in all aspects: verbal, written and non-verbal.
- Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, Opera and other management systems.
- Appropriate, professional appearance and presentation.
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