Job Description
About the position
- Responsibilities
- Cultivate relationships with decision makers in client organizations through consultative solution-selling.
- Support all stages of the sales process while collaborating with team members to achieve sales goals and quotas.
- Promote relationships with decision makers to secure new business and maximize service value.
- Oversee the full life cycle of the sales process from prospecting to closing, maintaining accurate forecasts in CRM.
- Act as a trusted advisor to client prospects, offering solutions that address their goals and customer experience challenges.
- Requirements
- 10+ years' experience in a BPO sales environment, particularly in outsourced customer care services or fraud prevention & detection solutions.
- Verifiable experience selling into the Retail, Travel, or Hospitality verticals.
- Consistent success in meeting targets for multi-year, multi-million-dollar deals with knowledge of tech-enabled services that enhance efficiency and productivity.
- Ability to develop and grow C-level and senior relationships within target client organizations and influence purchasing decisions focused on Customer Experience.
- Experience in meeting, selling, and closing on channel partners while identifying new ones.
- Comfortable working independently and as part of a team in an evolving environment.
- Nice-to-haves
- Experience in team building and nurturing an inclusive learning environment.
- Benefits
- Medical, dental, and vision insurance.
- Tax-advantaged health care accounts.
- Financial and income protection benefits.
- Paid time off (PTO) and wellness time off.
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