Job Description
About the position
- Responsibilities
- Handle inquiries from members, employers, providers, and health plan coordinators.
- Assess patient needs and provide assistance or route them to the appropriate department or party.
- Project a professional and helpful demeanor to all patients.
- Remain calm when handling difficult or upset patients.
- Consistently provide accurate and thorough information to patients.
- Use available resources to research and resolve moderately complex issues.
- Requirements
- Care management experience
- Knowledge of managed care
- Familiarity with the healthcare industry
- Experience in health administration
- Troubleshooting skills
- Understanding of medical terminology
- Case management experience
- Customer service skills
- Data entry proficiency
- One or more years working in a health care or related business environment performing general office duties.
- High school diploma or GED required.
- Nice-to-haves
- Experience working in a managed care environment preferred.
- Successful completion of a vocational/technical/business program in a related field of study, such as Medical Assistant or Medical Office Assistant, may be considered in lieu of work experience.
- Benefits
- Remote work available with approval from the director if the queue is high.
- Flexible working hours with early morning start times as needed.
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