Coordinator, Property Management - CLEVELAND

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

About the position

The Coordinator, Property Management at Hazel Valley Homes is responsible for providing support to residents throughout their rental experience, from move-in to move-out. This role emphasizes exceptional customer service and effective communication with residents and internal teams, ensuring a positive experience within the Truehold community. The position primarily operates remotely but requires a presence in the Cleveland area for certain administrative tasks and property management interactions.

Manage tasks and communications received, ensuring satisfactory resolution of resident cases for internal and external stakeholders.
Execute daily operations including onboarding new residents and checking in with residents at different intervals.
Manage the tracking of cases in Salesforce.
Ensure positive resident relations during interactions.
Communicate with residents and internal teams via cases, phone calls, SMS messaging, and Slack.
Provide excellent customer service remotely to all internal and external customers.

3+ years experience as a property manager of 100+ units or assistant property manager of 250+ units.
Experience using property management software, with a strong preference for Propertyware.
Strong customer service, written and verbal communication, organizational, and interpersonal skills.
Positive, can-do attitude with a commitment to excellence and achieving goals.
Preference for experience using Salesforce.
Ability to remain calm under pressure and deal effectively with a diversity of individuals.
Strong understanding of technology and computer proficiency, including Google Applications and Microsoft Office.
Ability to work remotely effectively, independently, and as a member of various teams.