Job Description
About the position
- Responsibilities
- Partner with Manager to build and manage process excellence across Software, BC&P, UK, and Canada.
- Identify process improvement opportunities and implement them through collaboration with Business Risk Offices and business division teams.
- Facilitate sessions with Business SMEs to clarify processes, risks, and controls.
- Prepare Process Owners and Process Managers for audits, including pre-audit reviews with SLTs team.
- Maintain formal process documents and document processes and projects as needed.
- Collect, analyze, and measure process data to compile reports for senior leadership.
- Perform quality assurance checks to ensure accuracy for leadership reporting.
- Create and manage process communications tailored for various audience levels, including executives.
- Understand customer needs and drive process improvements.
- Act as a subject matter expert to partner with project customers for desired outcomes.
- Requirements
- At least 2 years of experience in Process Management or Project Management.
- At least 2 years of experience designing, building, and managing internal business processes.
- At least 2 years of experience working on cross-functional teams or projects.
- Nice-to-haves
- Bachelor's Degree or military experience.
- 2+ years of experience in Risk Management.
- PMP, Lean, Agile, or Six Sigma certification.
- Business Process Management certification.
- Benefits
- Comprehensive health benefits
- Financial benefits including performance-based incentives
- Inclusive workplace environment
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