Job Description
Core Information:
- Position: Call Center Tier 1 Advisor
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Location: Remote
- Company: Workwarp
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Description:Â This position provides first-tier customer service support for inbound calls to our call center.
 T1 advisors are multi-skilled and cross-trained to support our partner and affiliate practices, pet parents, and eConnect partner CSRs on a wide variety of topics.
 T1 advisors can also expect to progressively learn more to resolve common customer issues.
 This is a full-time position to work Monday through Friday and a rotating Saturday.
Requirements:
 High School diploma or G.E.D.
 At least 1 year of customer service experience
 Veterinary clinic or animal-related call center experience
 Computer skills and knowledge; familiarity with business apps and software programs, email, instant message (Slack), Microsoft Suite, Google Suite; enjoy learning new technology
 Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc.
 Ability to multitask efficiently with error-free written work
 Ability to diffuse emotional situations on the phone and de-escalate difficult situations
 Good verbal communication skills with the ability to communicate professionally, tactfully and empathetically, in a professional, clear, and concise manner
 Ability to type accurately and for long periods of time; average typing speed 40 WPM
 Consistent and reliable attendance is required
 Must be able to work rotating Saturdays
 Preferred Experience and Qualifications: Bilingual in Spanish
 Remote work experience
Benefits:
 Competitive pay and benefits including medical, vision*, dental, and life insurance
 Employee Assistance Program
 Pet insurance* and Virtual vet care
 PTO, Holidays, Floating Holidays, and Volunteer Day
 Retirement Savings Plan (401k/ RRSP) with employer matching program
 Paid parental leave
 Flexible scheduling and remote work where possible
 The opportunity to join one of our Employee Resource Groups, and fun company events! Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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