Job Description
Join a team that's making a tangible difference. We're seeking a Customer Care Specialist II Â- Full Time - Part Time Remote! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.
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The ideal Customer CARE Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers. This role is a fully remote, work from home position. Shifts: Full-time. Shift times will vary upon business need. Schedule flexibility, including nights. Training: Orientation: 1 week (Tuesday  Friday) 7:00AM  4:00PM PST Training: 3 weeks (Monday  Friday) 7:00AM  4:00PM PST A day in the life Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
 Provide Customers with critical service and product information, ensuring customer satisfaction
 Process orders and enter data into order entry system
 Track customer packages
 Other duties as assigned
You own this if you haveÂ
 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
 Excellent communication skills
 The ability to work in a fast-paced environment and demonstrate a high sense of urgency
 Understanding of computer systems and troubleshooting issues with minimal assistance
 Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
 A quiet, distraction free, secure home workspace
 The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
 Wired, high-speed Internet, Modem or Router w/ Ethernet Port  Thin client must connect directly (No Satellite Internet or Wi-Fi) Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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