Job Description
Core Information:
- Position: Remote Customer Service Representative/dispatcher
- Start Date: Immediate openings available
- Company: Workwarp
- Location: Remote
- Compensation: a competitive salary
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We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor.Job Role
SSI's Customer Service Representatives/Dispatcher will be handling inbound phone calls for scheduling service and maintenance for our Residential Department as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technician based on location, and maintaining a positive team atmosphere with all members of the dispatch team.
Positions Schedule:
ΓΒ Wednesday: In the Chantilly office 8AM-5PM (one hour lunch break)
ΓΒ Monday-Friday: Remote work from home 8-5PM (one hour lunch break) (not on Wednesday)
Qualifications
ΓΒ Previous call center experience - 1 year
ΓΒ Must be able to type ~70 wpm
ΓΒ Ability to handle high call volume
ΓΒ Ability to work independently as well as within the dispatch team
ΓΒ Be familiar with main cities and locations in Northern Virginia
ΓΒ Must be able to accurately document information into our customer data base (Service Titan)
Remote Work Qualifications:
SSI will provide a laptop and cell phone but candidates must provide:
ΓΒ High Speed internet
ΓΒ Quiet Workspace with minimal background noise
Benefits/Culture
ΓΒ Medical, Dental, Vision, STD, LTD & Life Insurance
ΓΒ 401k retirement with match
ΓΒ 7 Paid Holiday s per year
ΓΒ Paid Vacation & Personal Days
ΓΒ Continued education with periodic classes Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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