Job Description
workwarp is looking for a passionate Enterprise Customer Success Manager! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.
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Leading Enterprise FinTech platform seeking experienced Senior CSM - EST Time Zone!
This Jobot Job is hosted by Kat Lawrence
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $110,000 - $125,000 per year
A Bit About Us
As the leader in AI-driven spend management and risk mitigation, we empower large enterprises to transform their financial oversight with cutting-edge solutions. Our platform, fueled by advanced AI, seamlessly integrates with financial systems to continuously monitor and analyze spend transactions, rooting out fraud, waste, and misuse.
We help businesses and government agencies prevent financial loss, optimize spend, and tighten compliance controls, paving the way for smarter, more secure operations. Based in Atlanta, we partner with the most forward-thinking organizations to drive innovation in financial processes.
Why join us?
รย Remote first culture, with unlimited PTO and mental health days
รย Employee voted top place to work
รย Growth opportunities, including career advancement, work/life balance, and education reimbursement
รย Work with global enterprise businesses and help shape the future of AI!
รย 100% Remote from your US-based Home Office*
รย STRONG PREFERENCES FOR EST OR CST TIME ZONE*
Job Details
Responsibilities
รย Manage and maintain proactive relationships with clients across your Book of Business
รย Proactively identify & mitigate risk while maximizing client ROI/value realization
รย Solidify ongoing success by shepherding through the client Journey
รย Capture clientรยs strategic-level goals and provide necessary results required for value realization
รย Identify and validate expansion opportunities to support organizational growth objectives
รย Effectively build and maintain relationships within all levels of the client organization
รย Proactively manage renewals, contracts, and follow-through on associated activities
รย Articulate value-forward product solutions to achieve business objectives
รย Lead client meetings, present data & highlight value to facilitate progress, both virtually & in-person
รย Maintain up to date knowledge of Product functionality, upcoming releases, and communicate client needs and product enhancement ideas to Product Team
รย Cross-reference usage reports, heath metrics, and system data to identify risk and actionable next steps
รย Successfully facilitate client through the Tier 1 Client Journey, inclusive of outlined milestones
รย Own strategic alignment and create client-specific success plans
รย Consult and advise on best practices to ensure value realization
Qualifications
รย 4+ years experience in SaaS Client Success role, responsible for achieving net & gross retention goals
รย Proven experience working with high touch customers in a strategic role
รย Experience executing strategic client engagement and driving successful outcomes
รย Functional understanding of SLDC, systems management, and connectivity of multiple systems and data workflows
รย Familiarity with Microsoft Office Suite
รย Experience illustrating client ROI alongside progressive success journey
รย History of managing multiple enterprise clients with minimal oversight, and prioritizing multiple workstreams
รย Ability to travel up to 25% for client and company activities
รย Eastern Time Zone preferred as this position will deal with customer in the EU
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