Job Description
We are committed to exceeding our customer's expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers!
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. We offers a comprehensive benefits package that may include:
ย Medical, Dental, Vision Care and Wellness Programs
ย 401(k) Plan with Matching Contributions
ย Paid Time Off and Company Holidays
ย Career Growth Opportunities and Tuition Reimbursement
Responsibilities
ย Answer inbound calls as well as assist customers who have specific requests/inquiries.
ย Capturing information and entering data into a computer in a timely manner.
ย Operate our customer service database and read relevant call-handling instructions.
ย Relay messages and route calls to the appropriate resources.
ย Follow up on the calls of the client with clerical duties as well as liaising with other departments.
ย Dedicate your work time to providing personalized customer service at the highest level.
Skills/Knowledge:
ย Previous call center experience preferred.
ย Previous customer service experience.
ย Utilities customer service experience preferred.
ย Medical office setting customer service experience preferred.
Requirements:
ย Education:
ย High School Diploma or GED Equivalent.
ย Ability to pass a criminal background check.
ย Competencies:
ย Reliable internet connection and attendance.
ย Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette.
ย Basic computer navigation skills.
ย Quick and correct typing - ability to create grammatically correct responses without spelling errors.
ย Positive attitude and a passion for learning.
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