Job Description
The Branch Manager is responsible for setting up and managing the overall performance of a mortgage branch. This includes hiring and coaching a team of loan officers and staff and overseeing day-to-day operations. The Branch Manager ensures compliance with all regulatory requirements, drives business development, and maintains high standards of customer service.
Key Responsibilities:
Branch Leadership & Management:
ย Recruit, hire, and onboard new loan officers and support staff. Lead, supervise, and motivate a team of loan officers
ย Provide ongoing training and professional development opportunities for all branch staff.
ย Manage branch operations to ensure all activities meet organizational goals for growth, customer satisfaction, and profitability.
ย Monitor and manage branch performance against key performance indicators (KPIs).
Business Development & Sales:
ย Develop and implement strategies to attract new customers, expand market share, and increase branch revenue.
ย Establish and maintain relationships with real estate agents, financial advisors, builders, and other referral sources.
ย Ensure loan officers meet or exceed sales targets, providing support and guidance as needed.
Compliance & Risk Management:
ย Ensure the branch adheres to all relevant federal, state, and local regulations, including the Dodd-Frank Act, RESPA, and HMDA.
ย Stay up-to-date on regulatory changes and ensure the branch operates in full compliance.
Reporting & Communication:
ย Prepare and deliver regular reports to upper management on branch performance, goals, and forecasts.
ย Communicate business strategies and objectives to staff and ensure alignment across the team.
Qualifications:
Education & Experience:
ย Bachelorยs degree in Business, Finance, Economics, or a related field (preferred).
ย Minimum of 3 years of experience in mortgage lending.
ย In-depth knowledge of mortgage lending products including Non-QM loans, underwriting, and regulatory requirements.
ย Familiarity with federal and state lending regulations, including the Truth in Lending Act (TILA), Equal Credit Opportunity Act (ECOA), and other relevant laws.
ย Experience with Encompass as loan origination systems (LOS) and customer relationship management (CRM) software.
Skills & Competencies:
ย Strong leadership and team management skills.
ย Excellent communication, interpersonal, and customer service skills.
Licenses/Certifications:
ย Licensed Mortgage Loan Originator (MLO) (required).
Compensation:
ย Base salary with performance-based commissions.
ย Benefits typically include healthcare, paid time off and other perks.
Job Type: Full-time
Pay: $60,000.00 - $150,000.00 per year
Benefits:
ย Dental insurance
ย Flexible schedule
ย Health insurance
ย Paid time off
ย Vision insurance
Schedule:
ย Monday to Friday
Application Question(s):
ย Please share the NMLS #
Experience:
ย Encompass as LOS: 1 year (Required)
ย Loan origination: 3 years (Required)
License/Certification:
ย NMLS (Required)
Work Location: In person
Apply Now