Job Description
Description:
Ā The Customer Support team is seeking a knowledgeable and customer-focused french and english fluent individual to join our team as an Associate Customer Support Specialist!
Ā As an Associate Customer Support Specialist, you will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to our customers.
Ā You will play a critical role in ensuring customer satisfaction, resolving complex technical issues, and delivering exceptional support experiences.
Ā This position requires a deep understanding of fleet management software, strong problem-solving skills, and the ability to communicate technical concepts effectively.
Requirements:
Ā Previous experience in a customer support or technical support role, preferably in the software industry.
Ā In-depth knowledge of fleet management software and related technologies is a plus!
Ā Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively.
Ā Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely.
Ā Customer-centric mindset with a passion for delivering exceptional support experiences.
Ā Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
Ā Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools.
Ā Flexibility to work occasional evenings or weekends to accommodate customer needs.
Ā Must be fluent in both french and english.
Benefits:
Ā Multiple health/dental coverage options (100% monthly cost coverage for employee, 50% for family)
Ā Vision insurance
Ā Incentive stock options
Ā 401(k) match of 4%
Ā PTO - 4 weeks (increases at year two)
Ā 12 company holidays + 2 floating holidays
Ā Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks)
Ā FSA & HSA options
Ā Short and long term disability (short term 100% paid)
Ā Community service funds
Ā Professional development funds
Ā Wellbeing funds - $150 quarterly
Ā Business expense stipend - $125 quarterly
Ā Mac laptop + new hire equipment stipend
Ā Remote working friendly since 2012
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