Job Description
Call Center - QAC Representative
The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.
Summary Job Description:
We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Call Center - QAC Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus bonus based on performance.
Primary duties & responsibilities:
Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
Clearly explain the application process to potential customers
Accurately complete additional paperwork as needed
Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
Transfer calls to appropriate department as needed
Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)
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