Job Description
Description:
Administer, configure, and maintain the ServiceNow platform to ensure its optimal performance, security, and reliability.
Manage system upgrades, patches, and configurations to align with company standards and industry best practices.
Conduct regular maintenance, manage user accounts, and monitor system performance to drive continuous improvement.
Design and implement custom workflows, business rules, and UI policies to address organizational needs and drive operational efficiency.
Leverage ServiceNow tools, such as Flow Designer, to automate processes and streamline operations.
Develop and maintain Record Producers, Service Catalog items, and custom applications to enhance service delivery.
Integrate ServiceNow with third-party systems using REST APIs and other integration tools, ensuring seamless data exchange and improving overall operational efficiency.
Collaborate with teams to ensure integrations are effective and meet business requirements.
Work closely with business and IT teams to gather requirements and implement tailored ServiceNow solutions that foster innovation and drive organizational growth.
Provide training and technical support to users and stakeholders, empowering them to adopt and effectively use the platform.
Collaborate with vendors and external partners on system upgrades, integrations, and new implementations, promoting continuous improvement.
Monitor system health, usage, and performance to ensure the platform operates at its best.
Generate actionable reports and dashboards that offer insights on platform usage, compliance, and service efficiency, driving data-driven decisions.
Develop and maintain comprehensive documentation, including technical specifications, workflows, and user guides, ensuring clarity and knowledge sharing.
Adhere to IT governance, regulatory standards, and best practices, contributing to a culture of compliance and continuous growth.
Requirements:
Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
3+ years of hands-on experience as a ServiceNow System Administrator or in a similar role.
Proficiency in ServiceNow ITSM modules and platform capabilities.
Strong expertise in JavaScript, HTML, CSS, and REST APIs for customizing workflows and integrations.
Familiarity with Flow Designer, client scripts, and server-side scripting.
Preferred Certifications:
ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (ITSM or other modules).
ITIL Foundation certification or equivalent.
Soft Skills:
Strong problem-solving and analytical skills, with a keen attention to detail.
Excellent communication and collaboration skills, enabling effective interaction with both technical and non-technical stakeholders.
Ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment.
Nice to Have:
Experience with Performance Analytics, Virtual Agent, or Predictive Intelligence modules.
Knowledge of additional ServiceNow modules, such as Customer Service Management (CSM) or Field Service Management (FSM).
Familiarity with cloud platforms and mobile device management.
Benefits:
This role is also eligible for a bonus and competitive benefits.
More information about our employee benefits can be found in the link above.
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