Job Description
About the position
The Claim Section Manager-Injury at State Farm is responsible for overseeing the management of first line leaders and their teams, ensuring high-quality service in auto injury claims. This hybrid role combines remote work with in-office collaboration, focusing on leadership, compliance, and process improvement to maintain the company's industry-leading position.
Responsibilities
Ā Manage assigned first line leaders and oversee their teams, including hiring, training, coaching, and performance management.
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Ā Lead the team towards achieving department and company goals.
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Ā Set team culture and vision to create an inclusive and high-performing work environment.
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Ā Manage and oversee auto injury claims on behalf of the company.
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Ā Review and control the operation's quality claim activities, including investigations and claim payments.
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Ā Make decisions in the best interest of customers and employees.
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Ā Engage with internal and external counsel on litigation and regulatory activities.
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Ā Coordinate and implement new company programs, policies, and procedures.
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Ā Contribute to high-level project work impacting customers and the organization.
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Ā Ensure compliance with company procedures and applicable laws.
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Ā Suggest methods to update and enhance processes and technologies.
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Ā Develop collaborative relationships with leaders from other claim segments.
Requirements
Ā Prior Property & Casualty Claim handling experience, particularly in Injury/Casualty claims.
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Ā Litigation Management experience is desired.
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Ā Experience in Claim Investigation is desired.
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Ā Commercial Auto Experience is preferred.
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Ā Experience with evaluating injury claims, medical billing, and treatment.
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Ā Data Analysis experience is required.
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Ā Experience leading other leaders is essential.
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Ā Demonstrated horizontal/peer influence is necessary.
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Ā Insurance education and/or higher education is preferred.
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Ā A valid driver's license is required.
Nice-to-haves
Ā Experience in managing litigation processes.
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Ā Familiarity with commercial auto claims.
Benefits
Ā 401(k)
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Ā Adoption assistance
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Ā Bereavement leave
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Ā Dental insurance
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Ā Employee assistance program
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Ā Employee discount
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Ā Health insurance
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