Job Description
Profile: IT Infra Assistant (Back Office IT Support Role).
Budget:: 35k p.m. max
Area: Richmond Town Bengaluru
Industry: IT-Related
Previous Exp: 1-2 yrs
Timing: 9.30 am to 6 pm (Mon ย Fri) ย Onsite, no Travelling needed besides Onsite Work.
Outstation Allowed: (No Relocation Assistance Provided).
Education: Graduate/Diploma Mandatory ย B Tech /B E preferred.
ย Provide hardware, software, and network support through telephone, email, or remote tools, ensuring efficient troubleshooting and issue resolution to employees [PAN India]
ย of Clients.
ย Install, configure, and troubleshoot various software and hardware components, including computers, notebooks, printers, and telephone handsets.
ย Configure and troubleshoot Microsoft Office 365 applications and OneDrive to ensure seamless user operations.
ย Handle data backup (both offline and cloud) and restoration procedures, ensuring data integrity and security.
ย Manage and maintain the ticketing tool, ensuring timely tracking, escalation, and closure of support requests.
ย Oversee IT assets, including allocation, return procedures, follow-ups, and maintaining accurate records.
ย Possess good communication skills, both written and verbal, to interact effectively with users and stakeholders.
ย Be open-minded, willing to learn, and adaptable to new technologies and methods as part of continuous professional development.
ย Exhibit excellent interpersonal skills, along with strong written and verbal communication abilities in English and Hindi primarily, as clientยs employees are present PAN India.
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?35,000.00 per month
Shift:
ย Day shift
ย Evening shift
ย Morning shift
Work Days:
ย Monday to Friday
Ability to commute/relocate:
ย Richmond Town, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
ย Are you experienced to Install, configure, and troubleshoot various software and hardware components, including computers, notebooks, printers, and telephone handsets.?
ย Are you proficient to Provide hardware, software, and network support through telephone, email, or remote tools?
Education:
ย Bachelor's (Required)
Experience:
ย Back Office IT Support Role: 1 year (Required)
Language:
ย English and Hindi (Required)
Location:
ย Richmond Town, Bengaluru, Karnataka (Required)
Work Location: In person
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