Job Description
Gearfire is searching for a person who can provide excellent technical support to firearms retailers across the country. Our Retail Management System Solutions suite of products is #1 in the industry.
The position is full time, but some evening or weekend hours may be necessary. Ability to be flexible with your hours and switch with other employees is a necessity. We all help cover for each... other! The position is currently hybrid-remote, with half the week onsite at our N. Scottsdale office.
What the job requires:
ย Accurately document descriptions of all problem descriptions and their resolution in the CRM and submit technical articles to the centralized knowledge base where applicable
ย Manage and resolve multiple customer cases in a highly demanding environment while maintaining a high level of customer satisfaction
ย Take initiative to resolve retailer issues, helping to enhance and streamline any user processes where possible
ย Escalate complex problems in a timely manner
ย Receive and eventually develop peer-to-peer training in all appropriate products as well as the specific ways they are integrated into larger networks and complex solutions
ย Work in collaboration with other department members where necessary to share pertinent information
ย Install and support newly developed programs retailer databases and train retailers as needed
Knowledge and Experience we're looking for:
ย Ability to effectively handle difficult customer situations and maintain a friendly demeanor while working in a fast-paced environment
ย Understand basic financial principals
ย Ability to work independently while working in a team environment
ย Work remotely to solve all customer related issues
ย Excellent communication skills
ย A.A.S in Computer Programming or Networking preferred
ย 1 - 3 years of technical experience preferred, especially supporting commercial software
ย 1-3 years of previous help desk experience preferred
ย Retail industry experience desirable
ย Knowledge of PCยs, LANs and peripherals
About Gearfire
Gearfire is an industry-leading technology provider for shooting and outdoor sports retailers. We equip over 2,000 U.S. businesses with eCommerce websites, award winning Point of Sale software and online and in-store Merchant Services.
We are an e-verify employer.
Check us out at www.GoGearfire.com
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 ย 44 per week
Benefits:
ย 401(k)
ย Dental insurance
ย Health insurance
ย Life insurance
ย Paid time off
ย Vision insurance
Compensation Package:
ย Holiday pay
ย Hourly pay
ย Overtime pay
Schedule:
ย 8 hour shift
ย Holidays
ย Monday to Friday
ย Weekends as needed
Application Question(s):
ย Are you willing to undergo a background check in accordance with local laws and regulations?
ย Are you able to work evening or weekend hours when required?
Education:
ย High school or equivalent (Required)
Experience:
ย Help desk: 1 year (Preferred)
ย SQL Server: 1 year (Preferred)
ย Windows: 1 year (Required)
ย Technical Customer Support: 1 year (Required)
Ability to Commute:
ย Scottsdale, AZ 85256 (Required)
Work Location: Hybrid remote in Scottsdale, AZ 85256
Apply Now