Job Description
Salary: 20.00
Bilingual Customer Service Representative Job Description...
Must be fluent in Mandarin (verbal) & must be located within the intercontinental United States.
Job Description
We are looking for passionate and caring professionals to join SafeRide Health as a Customer Service Representative. This role consists of taking inbound calls with some outbound calls. The primary function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries and complaint intake. To do well in this role you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.
Primary Responsibilities
· Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans
· Accurately enter ride details to ensure successful ride completion
· Confirming member eligibility
· Answering Member inquiries regarding transportation services
· Identifying and assessing Member's additional needs
· Intaking of Member concerns
· Actively working with other internal departments to quickly address real-time issues
· Other duties as assigned
Required Education and Experience
· Must be fluent in Mandarin (verbal)
· High school diploma or equivalent
· One (1) year of inbound call center experience in high call volume atmosphere
Skills
· Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
· Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone
· Positive and helpful attitude
· Exceptional interpersonal skills and conflict resolution ability
· Ability to work independently and/or with a Team
· Accurately type 35 wpm or more
· Flexible with the ability to adapt to changes in business, strategy, and technology
· Ability to empathize with the Member and/or Member's guardian
· Must be able to work with geographically and culturally diverse populations and personalities
Job Requirements
· Must be able to pass a criminal background record check and sanctions check
· Must be legally authorized to work in the U.S.
· Must have the ability to work flexible shifts to include overnights and weekends
What You'll Need if working remotely
· Well-lit, dedicated and quiet area from where to work remotely without interruption or distraction.
· Notebook or Desktop computer, with minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
· High-Speed Broadband service (wired only) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!)
About Us:
SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.
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