Job Description
Job Summary:
Position: Customer Service Clerk (Part-Time)
Location: Buffalo
Company: Amazon
Salary: $14.00 per hr
Working Hours: Under 4 hours per day
Benefits: Health & Dental coverage, Paid Training & Vacations
Amazon, a global leader in e-commerce and cloud computing, is looking for an energetic and dedicated Customer Service Clerk to join our team in Buffalo. This part-time position offers a competitive hourly wage along with excellent benefits including health and dental coverage, paid training, and paid vacations.
Job Description:
Being a part of our customer service team, you’ll be the first point of contact for our customers, providing exceptional support and service. This role involves managing inbound/outbound calls and emails, resolving customer queries, and ensuring high levels of customer satisfaction.
Responsibilities:
– Handle customer inquiries and complaints professionally.
– Process orders, forms, and applications.
– Identify and assess customers’ needs to achieve satisfaction.
– Communicate with customers through various channels.
– Maintain a positive, empathetic, and professional attitude towards customers.
– Keep records of customer interactions and transactions.
– Provide feedback on the efficiency of the customer service process.
Requirements:
– High school diploma or equivalent.
– Proven customer support experience.
– Strong phone handling skills and active listening.
– Familiarity with CRM systems and practices.
– Excellent communication and presentation skills.
– Ability to multi-task, prioritize, and manage time effectively.
Experience:
While previous experience in a similar role would be advantageous, it is not essential as comprehensive training will be provided.
Company Overview:
Amazon is a Fortune 500 company based in Seattle, Washington, and has the distinction of being one of the first large-scale internet retailers. We strive to be the most customer-centric company on earth. Our customer service team plays a vital role in this mission, and we invest in their professional development and well-being.
If you’re looking for a challenging part-time role with flexibility and excellent benefits, apply to become a part of the Amazon family today!
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
Apply Now