Job Description
Are you passionate about understanding customer needs and behaviors in the healthcare industry? Do you have a knack for analyzing complex data and turning it into actionable insights? If so, we invite you to join careerzynith, a leading healthcare company dedicated to delivering innovative solutions that improve patient outcomes and enhance the overall healthcare experience.
As an Experienced Customer Insights Manager at careerzynith, you will play a critical role in driving business growth and informing strategic decisions through data-driven insights. You will work closely with cross-functional teams to develop and execute research plans, analyze data, and communicate findings to stakeholders. Your expertise will help careerzynith stay ahead of the curve in a rapidly changing healthcare landscape, where customer needs and expectations are evolving rapidly.
- *About careerzynith**
careerzynith is a dynamic and forward-thinking company that is committed to transforming the healthcare industry through innovative solutions and services. Our mission is to improve patient outcomes, enhance the healthcare experience, and reduce costs for our customers. We believe that by putting our heart into everything we do, we can make a meaningful difference in the lives of our customers and the communities we serve.
- *Our Culture**
At careerzynith, we value collaboration, innovation, and customer-centricity. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, inclusive, and empowering. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful, and they make choices according to what is best for the team. We are proud to be recognized as a Top Workplace in the area, and we are committed to maintaining a culture that is driven by our core values.
- *Job Summary**
We are seeking an Experienced Customer Insights Manager to join our team in a remote capacity, with the option to work from one of our CVS HUBS in Hartford, CT, Woonsocket, RI, Wellesley, MA, New York, NY, or Chicago, IL. As a Customer Insights Manager, you will be responsible for developing and executing research plans, analyzing data, and communicating findings to stakeholders. You will work closely with cross-functional teams to drive business growth and inform strategic decisions through data-driven insights.
- *Key Responsibilities**
- Develop and execute individual learning plan elements to meet business partner objectives in an actionable, timely, and cost-effective way
- Meet with multiple Aetna and careerzynith business partners to fully understand the research needs, business objectives, timing, and budget constraints
- Assess the availability of existing data from a variety of sources to answer the objectives, and leverage existing data into new summaries of insights whenever possible
- Manage projects end-to-end, including but not limited to: designing, kicking off, and conducting research, including study design, working with business partners on inputs, and fielding the study, either DIY or with a vendor
- Select, manage, and successfully work with research vendors
- Analyze data, identify critical insights, and craft recommendations
- Conduct analysis, create reports or dashboards where relevant, and share insights and recommendations with business partners and leaders to influence plans and executing follow-up analysis and drill-down where needed
- Play an active role in colleague and stakeholder adoption of intelligence and insights by proactively disseminating primary and secondary insights related to topics of interest to the stakeholders by attending relevant meetings and offering the customers' perspective in the meeting
- Help introduce external perspectives, including new vendors and research techniques to Insights colleagues
- Lead/participate in efforts that help across the Customer Experience Center of Excellence as assigned by leadership (potential examples include screening new vendors, helping with ad hoc projects, sharing results across teams, cross-training in other lines of business, etc.)
- *Essential Qualifications**
- 5 years of overall work experience
- 3+ years of experience with formal research methods, statistics, and analyses that are common in marketing research
- 3+ years of experience designing, planning, analyzing, and delivering successful qualitative and quantitative customer research across a variety of methodologies that meet business partner objectives
- *Preferred Qualifications**
- Strong analytical skills
- Independent project management skills: strong attention to detail and ability to proactively manage multiple priorities simultaneously (often about different subjects)
- Compelling communication and storytelling skills, including communication of insights and recommendations both in writing and verbal presentations in a digestible manner that is actionable to the business
- A growth mindset that includes the ability to accept and act upon feedback to broaden and improve your research and problem-solving skill sets
- A strategic mindset with an ability to connect insights across a variety of data sources and to link them to the operational and financial realities of the business
- Curiosity about our customers and a desire to drive a better and richer understanding of our customers and their needs deeper into the organization
- Ability to communicate clearly and effectively across internal team members, stakeholders, and vendor partners
- Experience both managing E2E strategic insight initiatives with vendor partners and also hands-on DIY skills executing market research qualitative and quantitative studies
- PowerPoint, Word, and Excel and data visualization skills that result in compelling, professional presentations
- Experience working with or for health plans
- Experience working within a complex organization across a variety of stakeholder groups
- *Education**
- Bachelor's Degree or equivalent (HS Diploma and 4 years of experience)
- Master's preferred
- *Compensation and Benefits**
- The typical pay range for this role is: $66,330.00 - $159,120.00
- This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls
- The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors
- This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above
- In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities
- The Company offers a full range of medical, dental, and vision benefits
- Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
- The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
- CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
- As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
- *How to Apply**
If you are a motivated and experienced professional with a passion for customer insights and a desire to make a meaningful difference in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications.
- *Equal Employment Opportunity**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
- *Application Deadline**
We anticipate the application window for this opening will close on: 03/17/2025
- *Join Our Team**
At careerzynith, we are passionate about delivering innovative solutions that improve patient outcomes and enhance the overall healthcare experience. We believe that by putting our heart into everything we do, we can make a meaningful difference in the lives of our customers and the communities we serve. Join our team and be part of a dynamic and forward-thinking organization that is committed to transforming the healthcare industry.
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