Job Description
At arenaflex, we're on a mission to empower our military community with exceptional customer service. As a Call Center Customer Service Representative, you'll be at the forefront of this mission, providing outstanding support to TRICARE beneficiaries and providers. If you're passionate about delivering top-notch service, have a proven track record of customer service excellence, and are eager to join a dynamic team, we want to hear from you!
- *About arenaflex**
arenaflex is a leading provider of professional and technical services, dedicated to delivering exceptional results in a fast-paced and ever-evolving environment. Our team is comprised of Extraordinary People who share a common goal: to make a meaningful impact in the lives of our clients and our community. With a robust employee benefits program, management engagement, quality leadership, and a culture of teamwork and recognition, we offer a unique opportunity for growth and development.
- *Responsibilities**
As a Call Center Customer Service Representative, you'll be responsible for:
- Accurately and professionally answering health care inquiries and providing resolutions to TRICARE beneficiaries and providers over the phone, chat, email, or other written correspondence.
- Effectively and professionally answering customer inquiries by taking ownership of issues, utilizing sound judgment, and leveraging the tools at your disposal to resolve customer issues on the initial contact.
- Meeting department productivity and performance metrics, including consistent and regular attendance, adhering to published schedules, prioritizing workload, and maintaining consistent attendance.
- Documenting customer interactions and cases in a customer relationship management (CRM) system.
- Participating in continuous training and becoming fully proficient in resolving all customer inquiries.
- Performing other duties as assigned.
- *Key Skills and Qualifications**
To succeed in this role, you'll need:
- A High School Diploma and a minimum of 2 years of customer service experience.
- Technology literacy and experience navigating multiple screens or web browsers at one time, with a proven ability to work independently in a remote work environment.
- Ability to cover any work schedule between the hours of 8AM CT and 6PM HT.
- A private and secure workspace and workstation with high-speed internet.
- Contact center experience with chat messaging, TRICARE customer service, and military connectedness experience is preferred.
- *Work Environment and Culture**
As a remote Call Center Customer Service Representative, you'll have the flexibility to work from the comfort of your own home or office. arenaflex offers a dynamic and supportive work environment, with a focus on teamwork, recognition, and growth opportunities. Our team is passionate about delivering exceptional results and making a meaningful impact in the lives of our clients and community.
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Call Center Customer Service Representative, you'll have access to:
- Continuous training and professional development opportunities.
- Mentorship and coaching from experienced team members.
- Opportunities for advancement and career growth.
- A culture of recognition and reward for outstanding performance.
- *Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
- An estimated hourly wage of USD $20.00.
- A comprehensive benefits program, including health, dental, and vision insurance.
- A 401(k) retirement savings plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- *How to Apply**
If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, we want to hear from you! Apply now to become a part of the arenaflex team and start making a meaningful impact in the lives of our clients and community.
Join the arenaflex Team Today!
Don't miss out on this opportunity to join a team of Extraordinary People who are dedicated to delivering exceptional results. Apply now to become a Call Center Customer Service Representative and start your journey with arenaflex!
What We Offer
- A competitive compensation package, including an estimated hourly wage of USD $20.00.
- A comprehensive benefits program, including health, dental, and vision insurance.
- A 401(k) retirement savings plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
Why arenaflex?
At arenaflex, we're committed to delivering exceptional results and making a meaningful impact in the lives of our clients and community. Our team is comprised of Extraordinary People who share a common goal: to make a difference. Join us today and start your journey with arenaflex!
Apply Now!
Don't wait – apply now to become a part of the arenaflex team and start making a meaningful impact in the lives of our clients and community. Click the link below to register your interest and start your application today!
Apply Job!