Job Description
Imagine a career where you can combine your passion for Japanese language and culture with your enthusiasm for gaming. As a Japanese Customer Support Agent at arenaflex, you'll be part of a dynamic team that's shaping the future of the gaming industry. With a focus on delivering exceptional customer experiences, you'll play a vital role in helping players overcome challenges and enjoy their favorite games. **About arenaflex** arenaflex is a leading provider of end-to-end services for the gaming and entertainment industries. With a presence on the market for over 25 years, we've established ourselves as a trusted partner for game developers and publishers worldwide. Our team of experts offers a wide range of solutions, from art and audio to testing, localization, and customer support. As a Keywords Studios employee, you'll have the opportunity to work on some of the most popular games in the world, developing your skills and career while guided by our Leadership Principles. **Our Leadership Principles** At arenaflex, we're committed to working together as one team to achieve our goals. Our Leadership Principles define what success looks like for us and how we can achieve it together: * **Power of Partnership**: We work closely with our clients, supporting them with passion and purpose. * **One Keywords**: We use our global network and local studios to deliver efficient and high-quality services by working as one team. * **Raise the Game**: We innovate and improve to help our clients and the industry succeed. * **Embrace an Open World**: We value diversity and inclusivity in our global community and create world-class entertainment. * **Trust Through Transparency**: We communicate and act with honesty, integrity, and accountability. **Your Daily Tasks** As a Japanese Customer Support Agent, your primary responsibilities will include: * Providing top-notch assistance to our players by solving their queries about the game and delivering excellent customer service. * Using your investigative skills and working with our ticketing system to help players with their game-related issues. * Responding to player inquiries through email and chat, with the option to work closely with internal teams to assist with project-related requests and provide feedback to the development team. **You're an Ideal Candidate if:** * You have excellent Japanese language skills, especially in writing, and can communicate fluently and confidently in Japanese at a JLPT N1 level. * You're proficient in English and can use it daily to interact with your colleagues. * You're available to commute to our Tokyo office when necessary. * You're familiar with either MS Office or Google Suite apps and can use them effectively. * You're ready to work full-time, 5 days a week, which may include weekend days (Saturday and Sunday) as well as shifts availability. **Optional Qualifications** * Previous experience in Customer Service is not a requirement, as we provide a full training. * Passion for video games can make your job more enjoyable, but it's not crucial. **Our Recruitment Process** Our recruitment process is fully online and remote. If you're interested in joining our team, we encourage you to apply. The steps of our recruitment process include: * An interview via MS Teams with one of our recruiters (remote). * An online language assessment (Japanese and English) to better evaluate your written skills. **Why Work at arenaflex?** At arenaflex, we're passionate, talented, committed, and resourceful. We thrive on diversity, celebrate uniqueness, and work as teams whether we're physically together in one of our global studios or working together virtually. We empower people to perform to the best of their ability with our "can do" attitude, appreciate and embrace flexibility, and learn at every opportunity to grow ourselves through experience, training, and tackling new challenges. **Benefits** As a Keywords Studios employee, you'll enjoy a range of benefits, including: * No make-up workday for bridged holidays * Annual health check-up subsidy * Employee assistance program * Festival holidays gift or vouchers * Home-based working model **Apply Now** If you're ready to join a dynamic team that's shaping the future of the gaming industry, apply now to become a Japanese Customer Support Agent at arenaflex. Apply for this job