Job Description
At arenaflex, we're on a mission to empower businesses to achieve their full potential through innovative cloud-based solutions. As a seasoned Customer Success Executive, you'll play a pivotal role in driving customer satisfaction, retention, and growth. If you're passionate about delivering exceptional customer experiences and have a knack for strategic account management, we want to hear from you. **About arenaflex** arenaflex is a global leader in business cloud software products, serving over 60,000 organizations worldwide. Our industry-specific solutions are designed to help companies overcome market disruptions and achieve business-wide digital transformation. At arenaflex, we're committed to creating a diverse and inclusive work environment, where our employees can thrive and grow. Our culture is built on Principle Based Management (PBM) and eight Guiding Principles, which foster a healthy, growing organization that creates long-term value for our clients and employees. **Job Summary** As a Senior Principal Customer Success Executive, you'll be responsible for managing a portfolio of high-value customers, driving customer satisfaction, and expanding arenaflex's footprint in the market. You'll work closely with cross-functional teams, including Sales, Services, Support, Product Development, and Partners, to deliver exceptional customer experiences and drive business outcomes. If you're a seasoned account manager with a passion for strategic account planning and a deep understanding of the discrete manufacturing industry, we encourage you to apply. **Key Responsibilities** * Manage a total book of business of around $10 Million ARR or more, driving customer satisfaction and retention * Serve as the primary point of contact and trusted advisor for assigned customers, providing strategic guidance and support * Effectively manage customer escalations and satisfaction, ensuring timely resolution and continuous improvement * Drive customer advocacy by building strong relationships and creating mutual value for customers and arenaflex * Influence long-term value by driving customer product adoption, consumption, upsell, and renewal * Align with arenaflex's business rhythms, including Sales, Product Development, Support, Cloud Operations, and Infor Managed Services (IMS) * Align with customers' strategic vision, buying decision, and value creation expectation, ensuring seamless integration across all arenaflex pillars * Ensure customers derive maximum value and achieve desired business outcomes with their investments * Own and execute the account strategy, accountable for customer success * Work closely with customer and internal stakeholders to determine governance models **Essential Qualifications** * 5+ years of experience in discrete manufacturing (Industrial, Automotive, Aerospace & Defense, High-Tech/Electronics) * Proven consultative account management mindset with strong commercial acumen * Client-focused experience managing multi-faceted problems and situations across several functions * Experience building relationships and gaining credibility with external customers and internal C-Suite Executives * Experience working with global, cross-functional teams (i.e., Sales, Consulting Services/Partners, and Support) * Experience working with global SaaS and Professional Services engagements, particularly with multi-product/multi-site ERP deployments * Escalation and change management experience * Strategic account planning and oversight of activities to increase customer footprint **Preferred Qualifications** * Previous leadership roles are advantageous * Experience with industry-specific solutions and cloud-based technologies **Skills and Competencies** * Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders * Proven problem-solving and analytical skills, with the ability to drive customer satisfaction and retention * Experience with strategic account planning and management, with a focus on driving customer growth and expansion * Strong commercial acumen, with the ability to analyze customer data and drive business outcomes * Experience working with global teams and managing cross-functional relationships * Strong project management skills, with the ability to prioritize tasks and deliver results in a fast-paced environment **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Principal Customer Success Executive, you'll have access to: * Ongoing training and development opportunities, including industry-specific certifications and cloud-based technologies * Mentorship and coaching from experienced leaders and professionals * Opportunities for career advancement and professional growth * Collaborative and dynamic work environment, with a focus on teamwork and innovation **Work Environment and Company Culture** arenaflex is a global organization with a diverse and inclusive work environment. Our culture is built on Principle Based Management (PBM) and eight Guiding Principles, which foster a healthy, growing organization that creates long-term value for our clients and employees. As a Senior Principal Customer Success Executive, you'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Base salary and bonus structure * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Professional development opportunities and training * Collaborative and dynamic work environment **How to Apply** If you're a seasoned account manager with a passion for strategic account planning and a deep understanding of the discrete manufacturing industry, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply for this job