Job Description
At arenaflex, we're dedicated to providing exceptional patient and customer experiences in a fast-paced and dynamic environment. As an Experienced Pharmacy Customer Service Associate, you'll play a vital role in delivering outstanding service, ensuring patient safety, and promoting a positive store culture. If you're passionate about delivering exceptional customer experiences and have a strong commitment to patient care, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading healthcare company that's committed to improving the lives of our patients and customers. With a rich history of innovation and a passion for delivering exceptional service, we're dedicated to creating a workplace culture that's inclusive, supportive, and empowering. Our team members are the heart of our organization, and we're committed to providing them with the training, resources, and opportunities they need to succeed. **Key Responsibilities** As an Experienced Pharmacy Customer Service Associate, you'll be responsible for delivering exceptional patient and customer experiences, ensuring patient safety, and promoting a positive store culture. Your key responsibilities will include: * **Customer Experience** + Engage customers and patients by greeting them and offering assistance with products and services. + Resolve customer issues and answer questions to ensure a positive customer experience. + Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience. * **Operations** + Provide customers with courteous, friendly, fast, and efficient service. + Recommend items for sale to customers and recommend trade-up and/or companion items. + Register customer purchases on assigned cash register, collect cash, and distribute change as requested. + Process voids, returns, rain checks, refunds, and exchanges as needed. * **Pharmacy Operations** + Assist pharmacists in scheduling and maintaining workflow. + Utilize pharmacy systems to enter patient and drug information, ensuring information is entered correctly. + Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs. + Verify medicine is correct and check for possible interactions. * **Inventory Management** + Assist with inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. + Maintain knowledge of Company asset protection techniques. * **Store Maintenance** + Ensure clean, neat, and orderly store condition and appearance. + Assist with exterior and interior maintenance. * **Training & Personal Development** + Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration. + Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits. **Essential Qualifications** * **Basic Qualifications** + Must be fluent in reading, writing, and speaking English (except in Puerto Rico). + Requires willingness to work flexible schedule, including evenings and weekend hours. * **Preferred Qualifications** + Prefer six months of experience in a retail environment. + Prefer prior work experience with arenaflex. + Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications. + Prefer good computer skills. + Prefer knowledge of store inventory control. + Prefer PTCB certification. **Skills and Competencies** * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Strong problem-solving and analytical skills. * Ability to maintain confidentiality and handle sensitive information. * Strong customer service skills and a commitment to delivering exceptional patient and customer experiences. * Ability to work collaboratively as part of a team. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to providing our team members with the training, resources, and opportunities they need to succeed. As an Experienced Pharmacy Customer Service Associate, you'll have access to: * **Training and Development Programs**: We offer a range of training and development programs to help you develop your skills and advance your career. * **Mentorship and Coaching**: Our experienced team members will provide you with guidance and support to help you succeed in your role. * **Opportunities for Advancement**: We offer opportunities for advancement to leadership roles and other areas of the organization. * **Continuing Education Credits**: We provide continuing education credits to help you stay up-to-date with the latest developments in pharmacy and healthcare. **Work Environment and Company Culture** At arenaflex, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. Our team members are the heart of our organization, and we're dedicated to providing them with the resources and opportunities they need to succeed. Our work environment is fast-paced and dynamic, and we're committed to delivering exceptional patient and customer experiences. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * **Salary Range**: $16 - $18 per hour. * **Benefits**: We offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * **Perks**: We offer a range of perks, including discounts on arenaflex products and services, employee recognition programs, and opportunities for advancement. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a strong commitment to patient care, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers]( to apply online. Apply for this job