Job Description
Job Posting Title: Director, Strategic Account Management Job Description About Us: Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services. Location: Flexible (Remote-friendly) Department: Strategic Accounts Reports To: Vice President, Strategic Account Management About Transit Technologies Transit Technologies is the parent company of a network of transit-focused software and service brands, committed to transforming how people move. By uniting best-in-class products across the vehicle lifecycle, we are building a powerful ecosystem of transit solutions that support governments, private operators, and riders alike. We are growing rapidly and looking for mission-driven leaders to help shape the future of mobility. Position Summary We are hiring a Director of Strategic Account Management to help manage and grow relationships with our most critical clients. This role will work directly with the VP of Strategic Account Management and cross-functional teams to develop and execute plans that drive client satisfaction, retention, and revenue growth. You will play a pivotal role in ensuring Transit Technologies delivers measurable value to our strategic accounts across the public and private sectors. Key Responsibilities Account Oversight & Growth · Manage a portfolio of high-value strategic accounts across the public transit and mobility ecosystem. · Support the creation and execution of strategic account plans, with a focus on revenue retention, upsell, and long-term partnership development. · Identify and pursue growth opportunities within accounts in collaboration with the VP and Sales teams. Client Relationship Management · Serve as a trusted day-to-day contact for client stakeholders, ensuring timely communication, support, and escalation as needed. · Develop a deep understanding of client goals, operations, and success metrics. Cross-Functional Coordination · Collaborate closely with Product, Implementation, Customer Success, and Support teams to ensure clients receive outstanding value and service. · Translate client feedback into actionable insights for internal teams. Operational & Performance Management · Track key account KPIs and report on progress toward client and company goals. · Assist in preparing quarterly business reviews and strategic updates for client stakeholders. · Support negotiation and renewal processes under the direction of the VP. Team Support & Leadership · Provide mentorship and support to Account Managers or Associates. · Contribute to the development of account management processes, playbooks, and best practices. Qualifications Required · 5–7 years of experience in strategic account management, client success, or enterprise customer relationship roles. · Experience managing government or enterprise-level software clients. · Strong communication, relationship-building, and organizational skills. · Ability to influence cross-functional teams and deliver results in a matrixed environment. · Comfort navigating complex client organizations and contract structures. Preferred · Bachelor’s degree in Business, Communications, Public Policy, or related field. · Familiarity with CRM platforms (e.g., Salesforce) and project tracking tools (e.g., Asana, Jira). · Experience in the public transit, transportation, or SaaS industries. Benefits · Competitive salary + performance bonuses · Health, dental, and vision coverage · 401(k) with company match · Generous paid time off and holiday schedule · Remote flexibility and supportive team culture Why you should join our team . . . •At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development. •Transit-Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.