Job Description
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our Load Out Operations team, you'll play a vital role in ensuring that our customers receive their products in a timely and efficient manner. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of dedicated professionals is passionate about delivering exceptional results and building long-lasting relationships with our customers. With a strong commitment to excellence and a culture of continuous improvement, we're always looking for talented individuals who share our vision and values. **Job Summary** As an Experienced Customer Service Representative – Load Out Operations (2nd Shift) at arenaflex, you'll be responsible for efficiently loading customer trucks while providing a positive and empathetic attitude towards customers and truckers. You'll work closely with our Plant Manager and other team members to ensure that our customers receive their products in a timely and efficient manner. **Responsibilities and Tasks** * Maintain a positive and empathetic attitude towards customers at all times * Ensure that the phone is answered in a friendly and timely manner * Minimize customer/trucker wait times by quickly and efficiently loading trucks * Fill trucks to specified weights and weight splits in accordance with customer/trucker wishes and DOT regulations * Monitor dust control levels to ensure every load meets the specified gallons per ton. All out of spec loads to be dumped and reloaded to ensure that all customers have excellent quality experience * Follow all process steps to fulfill customer orders in the system * Additional paperwork and activities to support the operations that include but are not limited to daily production spreadsheet entry and receiving for purchase orders * Keep office area breakrooms and restrooms clean and organized **Requirements** * High School or equivalent required * Good people skills and patience required. Previous customer service experience preferred * Good oral and written communication skills * Good typing skills and computer literate including Microsoft Windows Outlook Word and Excel **Essential Qualifications** * 1-2 years of customer service experience in a fast-paced environment * Excellent communication and interpersonal skills * Ability to work in a team environment and provide support to colleagues as needed * Strong problem-solving and analytical skills * Ability to work in a dynamic and ever-changing environment **Preferred Qualifications** * Experience in a warehouse or logistics environment * Knowledge of DOT regulations and procedures * Experience with Microsoft Office and other software applications * Ability to lift up to 50 pounds and stand for long periods of time **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a team environment and provide support to colleagues as needed * Strong problem-solving and analytical skills * Ability to work in a dynamic and ever-changing environment * Strong attention to detail and organizational skills * Ability to prioritize tasks and manage multiple projects simultaneously **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and mentorship * Opportunities for advancement and career growth * Access to industry-leading training and development programs * A culture of continuous learning and improvement **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability. Our team is passionate about delivering exceptional results and building long-lasting relationships with our customers. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to on-site fitness center and wellness programs **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job