Job Description
At arenaflex, our daily motivation is to accelerate the road to Zero Waste while providing maximum value for our customers and our communities. We achieve this through efficient, cost-effective, and sustainable waste operations. Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise, and a passion for creating a future where waste is a problem of the past. **About arenaflex** arenaflex is a leading waste management company that has been recognized for its industry-leading model, innovative approach, and commitment to sustainability. Since our creation in 2014, we've helped more than 12,000 customer locations achieve an average of 10-20% savings on their monthly waste bills while also improving their recycling efficiencies. We're proud to have received awards and recognition from reputable organizations, including the SEAL Business Sustainability Awards 2023, Pittsburgh Business Times' Best Place to Work 2022, and Pittsburgh Inno's 2022 Fire Awards. **Our Culture** Our Glassdoor reviews are fantastic (3.3/5 on 283 reviews), our CEO's approval rating is 71%, and 67% of our reviewers would recommend working here. Our Indeed ratings have consistently improved as we've been expanding our teams (3.4/5 on 79 reviews), and we now have over 13K followers on LinkedIn. We're a team that values trust, care, passion, challenge, humility, and accountability. We're passionate about creating a work environment that is inclusive, supportive, and empowering. **Job Summary** We're seeking a dedicated Customer Service Representative to be the primary owner of our client partners' success. This role is crucial for ensuring the timely delivery of our solutions, taking full ownership of customer issues from diagnosis to resolution, and acting as a vital bridge between clients and internal teams. If you have a true "customer-first" mentality and excel at solving complex problems, you'll thrive in this role. **Key Responsibilities** * Takes ownership of Tier 1-4 customers' issues and follows problems through to resolution, keeping clients informed of how and when problems are resolved (30% of time) * Ensures the timely and successful delivery of our solutions according to customer needs and concerns (15% of time) * Communicates customer issues/requests, aligns, and escalates appropriately to other departments (15% of time) * Updates internal database for approved customer changes (10% of time) * Properly uses all required Customer Success tools, including Call Center IVR, CRM, internal communication tools, and maintains customer contact information (15% of time) * Correctly diagnoses and assesses execution path on customer issues, leveraging internal tools, supporting teams, and industry knowledge (15% of time) **Organizational Relationship** * Reports to: Manager, Customer Service * Direct Reports: None * Interacts with: Customers, Hauling partners, Account Management, Internal Operations teams **Skills and Experience** * Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills * 2-3 years of experience in Call Center/Dispatch (required) * Ability to learn new software and systems * Passionate about business results and quality, with a strong sense of accountability, metrics, and ownership * Strategic thinker with the ability to grasp the tactical details * Strong verbal and written communication skills * Ability to manage multiple projects, multi-task, and effectively prioritize conflicting assignments with minimal supervision * Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever-changing business needs * Strong analytical and problem-solving skills, with solid decision-making in a timely manner **Education** * Bachelor's Degree preferred **Core Values** * Trust: Have confidence in our team. Have integrity in your actions. * Care personally about each other: Show compassion, empathy, and open-mindedness. * Be Passionate: Love what you do. Love what we do. * Embrace challenge: See obstacles as opportunities to learn and grow. * Be Humble: Stay grounded. Seek feedback. Be curious. * Be Accountable: Take ownership. Be reliable. Be proactive. **What We Offer** * Competitive hourly rate: $20.67 - $24 per hour with a 3% bonus * Flexible scheduling: 11am - 8pm EST * Opportunities for career growth and professional development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off **How to Apply** We're excited to consider talented individuals from across the country. However, please note that we currently do not support candidates residing in the following states: Alaska (AK), Delaware (DE), Hawaii (HI), Kansas (KA), Louisiana (LA), Maine (ME), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Dakota (ND), South Dakota (SD), Vermont (VT), and Wyoming (WY). We thank all candidates for their interest in arenaflex, but we cannot respond to everyone personally. Only those selected for an interview will be contacted. We look forward to reviewing your application! **Equal Opportunity Employer** arenaflex is an affirmative action and equal opportunity employer and is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. It is the policy of arenaflex that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of arenaflex to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. arenaflex is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. Apply for this job