Job Description
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Success Specialist (L1 Support), you'll be the first point of contact for our customers, providing top-notch technical support and customer service to ensure their satisfaction and loyalty. If you're passionate about delivering world-class support, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you! **About the Role** As a Customer Success Specialist (L1 Support) at arenaflex, you'll play a vital role in ensuring our customers receive the best possible experience. Your primary responsibilities will include: * Providing comprehensive support via phone, chat, email, and remote access to customers * Offering technical support (hardware and IT/Server/Network related) to customers * Working on the support task list in Zendesk * Defining, reporting, and following up on issues, and documenting solutions in Zendesk to keep track of history and statistics * Reporting news or issues in team meetings or to the Team Leader * Reporting product errors in internal tools in English * Participating in team meetings and sharing knowledge and information **Required Qualifications** To succeed in this role, you'll need: * Ongoing or complete bachelor's degree in IT or related fields * Proven track record in a customer service role * Solid experience in ERP Support * Knowledge of remote support tools * Experience with CRM or ticket systems, preferably Zendesk * Proficiency in Excel * Advanced English (C1+) * Ability to work flexible hours * Experience with SQL **Nice to Have** While not required, having the following skills and experience would be a plus: * Accounting knowledge **Required Skills and Competencies** To excel in this role, you'll need to possess: * Polished and professional telephone etiquette * Excellent written and verbal communication abilities * Strong listening and interpersonal skills * Friendly and approachable demeanor * Customer-focused, with patience and resilience * Effective problem-solving skills * Ability to work independently and as part of a team, demonstrating strong teamwork qualities **What We Can Offer You at arenaflex** At arenaflex, we're committed to providing a supportive and nurturing environment that fosters growth and development. Some of the benefits we offer include: * National Medical Health Plan (Unimed) * National Dental Assistance (Unimed) * Maternity & Paternity extension leave * Life Insurance * Meal/ Restaurant allowance (Alelo Tudo) * Home office allowance (if applicable) * Education Platforms and training funding * Gympass, Zenklub (Health app) and Guapeco (Pet Plan) * Annual Profit Sharing Program * Education allowance * DayOff as a birthday gift * Agreement with pharmacies, restaurants, and theaters **Working for Us** At arenaflex, we're a dynamic and innovative company that values collaboration, openness, and commitment to excellence. We believe in a flexible and autonomous working environment, focused on the continual growth of our employees. Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles. **Join Our Team** If you're passionate about delivering exceptional customer experiences and thrive in a dynamic environment, we want to hear from you! Apply now to become a part of our innovative team at arenaflex. Apply for this job