Job Description
Join arenaflex, a leading developer and manufacturer of complex nanofabrication systems, as we continue to shape the future of nanofabrication. Our company is built on a team-oriented corporate culture, encouraging collaboration and innovation among our 200+ employees worldwide. With a strong presence in the Americas, we are expanding our regional support staff to meet the growing needs of our customers. As a Customer Application & Support Engineer / Field Service Engineer, you will play a critical role in supporting our EBPG customers in Northern California, USA (The San Francisco Bay Area). This is an exciting opportunity for individuals with a passion for instrumentation and a solid background in engineering, electronics, and/or physics. Whether you're an entry-level candidate or an experienced professional, we welcome your application. **About arenaflex** arenaflex is a medium-sized company with a steady growth trajectory, driven by our commitment to delivering innovative solutions for our customers in industry, science, and basic research. Our products enhance the quality of products and processes, shaping the future of nanofabrication. With two locations in the United States (Islandia, NY and Troy, NY), we are a company of scientists, engineers, and professionals dedicated to selling, installing, and supporting complex systems for our customers in the Americas. **Key Responsibilities** As a Customer Application & Support Engineer / Field Service Engineer, your responsibilities will include: * Utilizing technical and applications expertise to gather data, interpret data, and deliver solutions for customers' issues * Working directly with arenaflex Tech Support/Engineering and Customer Engineering to solve complex equipment and applications problems quickly and effectively * Becoming an expert in supporting arenaflex products and providing training and support to arenaflex staff and customers * Providing first-line and second-level escalation support for hardware and software-related issues * Performing instrument upgrades in the field * Providing regular status updates to Supervisor and Customer, including accompanying documentation * Communicating with colleagues and customers at a professional and proactive level **Essential Qualifications** To succeed in this role, you will need: * Exceptional team working and communication skills, with a solution-driven and customer-oriented approach * Outstanding documentation and problem-solving skills * Experience in servicing equipment (installation, maintenance, troubleshooting, and repairs) * Proficiency with test equipment and hands-on experience with scientific instrumentation * A willingness to travel for business (primarily in California, and occasionally to other locations in the Americas with international destinations) * Advanced US Military electronics training, or a Bachelor's/Master's degree in an Engineering, Electronics, Physics, or Science-related field **Preferred Qualifications** While not essential, the following qualifications will be advantageous: * Experience with arenaflex products or similar complex systems * Familiarity with nanofabrication and related technologies * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As a Customer Application & Support Engineer / Field Service Engineer, you will have opportunities to: * Develop your technical expertise and knowledge of arenaflex products * Collaborate with cross-functional teams to drive innovation and improvement * Participate in training and professional development programs to enhance your skills and knowledge * Contribute to the growth and success of arenaflex in the Americas **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture values: * Collaboration and teamwork * Innovation and creativity * Continuous learning and professional development * Customer satisfaction and loyalty * Diversity, equity, and inclusion **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Salary: $ [insert salary range] * Benefits: [insert benefits, e.g., health insurance, retirement plan, paid time off] * Perks: [insert perks, e.g., flexible work arrangements, professional development opportunities] * Bonus structure: [insert bonus structure, e.g., performance-based bonuses] **How to Apply** If you are a motivated and customer-focused individual with a passion for instrumentation and a solid background in engineering, electronics, and/or physics, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. **Note** Only US Citizens or valid Green Card Holders will be considered for this position. ```html Experienced Customer Application & Support Engineer / Field Service Engineer – arenaflex – San Francisco, CA Join arenaflex, a leading developer and manufacturer of complex nanofabrication systems, as we continue to shape the future of nanofabrication. Our company is built on a team-oriented corporate culture, encouraging collaboration and innovation among our 200+ employees worldwide. With a strong presence in the Americas, we are expanding our regional support staff to meet the growing needs of our customers. About arenaflex arenaflex is a medium-sized company with a steady growth trajectory, driven by our commitment to delivering innovative solutions for our customers in industry, science, and basic research. Our products enhance the quality of products and processes, shaping the future of nanofabrication. With two locations in the United States (Islandia, NY and Troy, NY), we are a company of scientists, engineers, and professionals dedicated to selling, installing, and supporting complex systems for our customers in the Americas. Key Responsibilities Utilize technical and applications expertise to gather data, interpret data, and deliver solutions for customers' issues Work directly with arenaflex Tech Support/Engineering and Customer Engineering to solve complex equipment and applications problems quickly and effectively Become an expert in supporting arenaflex products and provide training and support to arenaflex staff and customers Provide first-line and second-level escalation support for hardware and software-related issues Perform instrument upgrades in the field Provide regular status updates to Supervisor and Customer, including accompanying documentation Communicate with colleagues and customers at a professional and proactive level Essential Qualifications Exceptional team working and communication skills, with a solution-driven and customer-oriented approach Outstanding documentation and problem-solving skills Experience in servicing equipment (installation, maintenance, troubleshooting, and repairs) Proficiency with test equipment and hands-on experience with scientific instrumentation A willingness to travel for business (primarily in California, and occasionally to other locations in the Americas with international destinations) Advanced US Military electronics training, or a Bachelor's/Master's degree in an Engineering, Electronics, Physics, or Science-related field Preferred Qualifications Experience with arenaflex products or similar complex systems Familiarity with nanofabrication and related technologies Strong analytical and problem-solving skills Ability to work in a fast-paced environment with multiple priorities Career Growth Opportunities and Learning Benefits At arenaflex, we believe in investing in our employees' growth and development. As a Customer Application & Support Engineer / Field Service Engineer, you will have opportunities to: Develop your technical expertise and knowledge of arenaflex products Collaborate with cross-functional teams to drive innovation and improvement Participate in training and professional development programs to enhance your skills and knowledge Contribute to the growth and success of arenaflex in the Americas Work Environment and Company Culture arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture values: Collaboration and teamwork Innovation and creativity Continuous learning and professional development Customer satisfaction and loyalty Diversity, equity, and inclusion Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: Salary: $ [insert salary range] Benefits: [insert benefits, e.g., health insurance, retirement plan, paid time off] Perks: [insert perks, e.g., flexible work arrangements, professional development opportunities] Bonus structure: [insert bonus structure, e.g., performance-based bonuses] How to Apply If you are a motivated and customer-focused individual with a passion for instrumentation and a solid background in engineering, electronics, and/or physics, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Note: Only US Citizens or valid Green Card Holders will be considered for this position. ``` Apply for this job