Job Description
At arenaflex, we're passionate about empowering our customers with the tools and support they need to succeed. As a Customer Support Associate, you'll play a vital role in delivering exceptional service to our customers, embodying a customer-obsessed attitude that sets us apart in the industry. If you're a motivated and bilingual individual with a passion for helping others, we want to hear from you! **About arenaflex** arenaflex is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including arenaflex general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry, and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers. **Job Summary** We're seeking an experienced Bilingual Customer Support Associate to join our dynamic contact center team. As a key member of our team, you'll be responsible for providing best-in-class support to customers, handling a variety of tasks, and being adaptable and proactive in a fast-paced environment. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply. **Essential Job Functions** * Field a variety of inbound customer service calls and emails, providing empathetic and accurate assistance, and resolving inquiries through negotiation and education. Recognize when to leverage resources to resolve customer inquiries. Demonstrate ownership and accountability without placing blame. (50%) * Navigate customers through using the product, identifying and troubleshooting technical issues that surface. Identify and track customer issues and complaints to ensure transparency and improve the customer experience. (30%) * Develop a thorough understanding of the product, and identify gaps to improve workflow and interdepartmental communication. (15%) * Adhere to evolving processes to maintain efficiency and achieve operational excellence. (5%) **Minimum Qualifications** * High School Diploma or GED * 1+ years call center support experience, or successful completion and fulfillment of departmental promotional criteria * Must be able to pass the bilingual assessment in French Canadian **Preferred Qualifications** * 2+ years call center experience * Knowledge of e-commerce and payments landscape * CRM experience (Salesforce Service Cloud) **Skills** * Customer Service * Financial Services Industry * Customer Relationship Management (CRM) * Salesforce Service Cloud **Additional Position Information** * Bilingual Role: This position is a Bilingual role; candidates must pass a verbal assessment in French Canadian to be eligible for consideration. * Class Start: 10/6/25 in Bread Pay - Customer Support Associate * Training Schedule: Candidates must be able to attend all 3 weeks of training 10/6/25– 10/24/25 from 9:00 AM – 06:00 PM ET. The work schedule post-training will be a set schedule assigned at time of offer. **Work Environment** * Call Center environment. Schedule flexibility to work 40 hours per week including days, evenings, weekends, and some holidays. **Physical and Mental Requirements** To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental, and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. * Communicate/Hearing * Communicate/Talking * Stationary Position/Seated * Typing/Writing * Focus and complete tasks in situations that have a speed or productivity metric * Maintain focus in high-pressure or fast-paced work environment **Other Duties** This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time. **Compensation and Benefits** arenaflex offers competitive pay, a comprehensive selection of benefit options, including 401(k), medical, prescription drug, dental, vision, and other voluntary benefits. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates, both full-time and part-time, can immediately enroll in arenaflex's 401(k) plan. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our associates grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Our dynamic and supportive work environment encourages collaboration, innovation, and continuous learning. **Work-Life Balance** arenaflex values work-life balance and offers a range of benefits to support our associates' well-being. Our flexible scheduling options, paid time off, and comprehensive benefits package ensure that you have the time and resources you need to recharge and pursue your passions outside of work. **Join the arenaflex Team** If you're a motivated and customer-focused individual with a passion for helping others, we want to hear from you! Apply now to become a part of our dynamic contact center team and start your career journey with arenaflex. Apply for this job