Job Description
- *Job Summary:** Join arenaflex, a leading provider of innovative customer service solutions, as a Customer Service Agent for our Remedy On-Call product. As a key member of our team, you will provide exceptional support to our clients and their customers, ensuring seamless communication and appointment scheduling. This is a remote, part-time opportunity that requires excellent communication skills, a professional demeanor, and attention to detail. If you're passionate about delivering top-notch customer service and working in a dynamic, results-driven environment, we encourage you to apply. **About arenaflex:** arenaflex is a forward-thinking company that specializes in providing cutting-edge customer service solutions to physician practices. Our Remedy On-Call product is designed to streamline customer service and appointment scheduling, ensuring that our clients' patients receive the best possible care. As a Customer Service Agent, you will be part of a team that is dedicated to delivering exceptional service, building strong relationships, and driving results. **Responsibilities:** As a Customer Service Agent for arenaflex's Remedy On-Call product, your primary responsibilities will include: * Answering incoming client calls, taking messages, and verifying all information in the message is correct * Scheduling patient appointments as requested * Dispatching calls to the appropriate medical practice following proper protocol * Representing our customers professionally and providing courteous service during incoming calls * Utilizing critical thinking and problem-solving skills to address client issues in the most efficient way possible **How to Perform Essential Functions:** * 80% of work is performed via real-time/live conversations with clients via telephone and chat * All work is performed via computer, using various software programs, including Google suite of products, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR * Telephone is used in all client interactions **Requirements:** * Competencies: + Excellent communication skills, including written and speaking skills + Ability to work independently and/or with a team + Attention to detailed information on computer screen + Ability to correctly spell medical terminology + Ability to multitask and be flexible + Active listening skills - strong proficiency + Strong computer skills + Ability to type 35-40 wpm * Education/Professional Certifications or Licenses Required: + High school or equivalent (Preferred) * Additional Requirements: + High-speed internet connection + Wired headset * Work Environment/Physical Demands/Travel Requirements: + A quiet workspace is required. Must have a secure, quiet distraction-free work environment without any conflicting responsibilities during your scheduled work shift, as our customers need your full attention. + Computer and telephone work in a remote office setting. + Lifting requirements of no more than five pounds. **Core Values:** arenaflex is committed to hiring individuals who embody our company's performance-based culture, as defined by our Core Values: * We are Clinician First * Pediatric Care is our Home * We Deliver on our Commitments * Our Success is Based on Results * We Believe in the Power of Teams **Benefits:** Our Remedy On-Call team members enjoy a variety of benefits, including: * 401(k) with company match * Paid Sick Time * Company Wellness Program * Employee Assistance Program * Employee Recognition Program * Voluntary Pet Insurance **Equal Employment Opportunity Statement:** arenaflex is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. **Americans with Disabilities Act Statement:** arenaflex is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job