Job Description
Note: The job is a remote job and is open to candidates in USA. National General is a part of The Allstate Corporation, which offers a variety of insurance products. They are seeking a Claims Admin to support their Large Loss unit, performing administrative tasks related to claims processing and customer service. Responsibilities Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently Participates in or assists in training new or less experienced employees and demonstrating work processes Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards Receives, screens and routes incoming calls and other correspondence May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management Retrieves or sends supporting documentation to vendors or others as directed Handles claim files (locates/requests files, files documents, reconstructs missing files, moves misfiled documents, sends to others, etc.) Performs clerical duties, including data entry, filing documents, email, and calendar management Makes and maintains a connection with the customer by understanding and meeting their needs Skills Strong data-entry skills Prior claim and EPIC experience or an administrative background Ability to handle a variety of administrative tasks Ability to assist adjusters with more complex claim handling Ability to analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently Ability to participate in or assist in training new or less experienced employees Ability to complete all necessary forms and log documents into the system Ability to contact or receive contact from customers or other claim related third parties Ability to investigate prior losses and other information on file Ability to retrieve or send supporting documentation to vendors or others as directed Ability to handle claim files Ability to perform clerical duties, including data entry, filing documents, email, and calendar management Ability to make and maintain a connection with the customer Company Overview As part of the Allstate family of companies, National General, an Allstate company, is one of the largest insurers in the United States. It was founded in 1920, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is