Job Description
Note: The job is a remote job and is open to candidates in USA. RKD Group is a company focused on digital marketing, and they are seeking a Digital Account Manager/Coordinator to manage and nurture client relationships. This role involves coordinating cross-functional teams to deliver integrated digital marketing strategies and growing client accounts by identifying new opportunities. Responsibilities Oversee a portfolio of nonprofit client accounts, ensuring seamless execution of digital, and paid media campaigns Build and maintain strong client relationships, delivering exceptional service and acting as a strategic partner Analyze client challenges and provide proactive, effective solutions Coordinate campaign implementation, scheduling, and monitoring across multiple channels (digital expertise preferred) Work closely with Client Partners and Strategists to develop and track omnichannel marketing plans, ensuring projects meet milestones and specifications Serve as a point of escalation for team members and oversee the weekly client status report Review and approve creative assets, ensuring alignment with client expectations and brand standards Validate data and creative strategies, escalating issues as needed to meet client objectives Monitor project schedules, communicate updates, and maintain accurate records in the order management system Participate in and contribute to client meetings, both virtually and in-person if necessary Assist Client Partners with meeting agendas, recaps, and key follow-ups Leverage internal tools such as Workfront, Salesforce COMS, and MS SharePoint to track progress and manage projects efficiently Collaborate with internal teams to ensure projects are completed on time and within budget Advocate for client needs within the agency, ensuring alignment with goals and expectations Support the senior leaders with process improvement initiatives Skills Bachelor's degree in Marketing, Business, Communications, or a related field 1-4 years of experience in digital account management or a similar client-facing role within an agency Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and SharePoint Experience with nonprofit organizations and/or direct marketing agencies preferred Strong results-driven mindset with a focus on achieving objectives Exceptional oral and written communication skills Proven ability to perform under pressure and meet tight deadlines Meticulous attention to detail and commitment to accuracy Excellent organizational and time management skills Benefits A full range of benefits Company Overview RKD Group is a fundraising and marketing provider to hundreds of nonprofit organizations. It was founded in 1970, and is headquartered in Richardson, Texas, USA, with a workforce of 201-500 employees. Its website is