Job Description
Hamilton Beach Brands, Inc. is a leading designer, marketer, and distributor of small household and commercial appliances. They are seeking a Bilingual Customer Service Representative who will serve as the first point of contact for customers, delivering exceptional service and resolving inquiries with professionalism and care. Responsibilities Answer, process and document incoming phone calls, e-mails and letters from retail consumers in a fast-paced call center environment May cross train on specialty brands to answer consumer phone calls and respond to e-mails, which may entail offering white glove customer service Skills High School diploma or equivalent Six months of customer service experience Excellent verbal and written communication skills Computer skills with experience in data entry, e-mail, and the Internet across multiple systems The ability to work well in a fast-paced team environment Benefits Health, dental and vision insurances 401(k) Paid vacation A paid charitable day off to share your talents with the non-profit of your choice A quarterly subsidy to help cover the costs associated with staying fit The ability to purchase our products at a discounted cost Employee recognition Team building activities A casual dress code Company Overview Hamilton Beach Brands, Inc. It was founded in 1910, and is headquartered in Southern Pines, North Carolina, USA, with a workforce of 501-1000 employees. Its website is