Job Description
Join arenaflex, a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment, as a dedicated Customer Support Specialist - REMOTE. In this position, you will provide support to the customers of the Support Center (patients, referral sources, and employees) by performing tasks related to patient care and third-party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing, and care-related information and processing. First line of contact with new customers. **About arenaflex** arenaflex Healthcare Inc. is a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. arenaflex provides a wide range of medical products and services, including ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. **Overview and Responsibilities** **Summary** We are seeking a dedicated Customer Support Specialist - REMOTE to join our arenaflex team. In this position, you will provide support to the customers of the Support Center (patients, referral sources, and employees) by performing tasks related to patient care and third-party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing, and care-related information and processing. First line of contact with new customers. **Key Responsibilities:** * Provide support to customers of the Support Center (patients, referral sources, and employees) by performing tasks related to patient care and third-party reimbursement. * Process new orders, respond to questions, resolve issues, or forward to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction. * Collect co-pays and deductible amounts. * Conduct insurance verification and eligibility for services/products. * Conduct patient satisfaction calls and act as patient advocate to resolve questions or concerns. * Develop and maintain a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines. * Maintain accuracy and quality control throughout patient contact and data entry. * Manage all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork. * Obtain authorization and qualification documentation. * Prepare complete and accurate files for Billing Department. * Process work orders to field locations and coordinate timely fulfillment of products and services ordered. * Provide product/service information and education by answering questions, offering assistance. * Provide thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies. * Work extensively with eIntake proprietary system. **Essential Qualifications:** * High school diploma or GED equivalent required. * One to three years of related prior work experience in a team-oriented environment. * Experience in the medical field and administrative record management. * Strong customer service background. * Effective communication in English; both oral and written. * Knowledge of medical billing practices and of billing reimbursement. * Maintain confidentiality and practice discretion and caution when handling sensitive information. * Medical terminology. * Multi-task along with attention to detail. * Self-motivation, organized, time-management, and deductive problem-solving skills. * Sense of urgency and responsiveness to physicians, location employees, and patients. * Work independently and as part of a team. **Preferred Qualifications:** * Bachelor's degree in a related field. * Experience with medical billing software and systems. * Knowledge of Medicare, Medicaid, and insurance regulations. * Experience working in a fast-paced environment. * Strong analytical and problem-solving skills. **Work Environment and Company Culture:** * 100% REMOTE Work from Home day one of employment. * Must live in the US and live within 60 miles of any arenaflex Location. * Collaborative and dynamic work environment. * Opportunities for professional growth and development. * Recognition and rewards for outstanding performance. * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **Compensation and Benefits:** * Pay starting at $14.50 plus a Quarterly Bonus opportunity. * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Generous Paid Time Off and Paid Holidays. * Bonus and Incentive Opportunities. * Mileage reimbursement (when applicable for the position). * Telephone reimbursement (when applicable for the position). **How to Apply:** If you are a motivated and customer-focused individual who is passionate about providing exceptional support to patients and referral sources, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** arenaflex Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job