Job Description
At arenaflex, we're a dynamic and innovative American, family-owned chemical manufacturer with over 40 years of experience in formulating and manufacturing quality products in the USA. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. We're now seeking an experienced Customer Service/Office Assistant to join our team in Florence, Alabama! **About arenaflex** arenaflex is a leading manufacturer of fragrances and colors for the car wash industry. Our unique array of products is designed to provide the best possible experience for car owners, detailers, and end-users. With a strong focus on customer satisfaction and quality products, we're dedicated to helping our customers succeed. Our team is passionate about delivering exceptional service and support to our customers, and we're looking for a talented individual to join our team as a Customer Service/Office Assistant. **Job Summary** As a Customer Service/Office Assistant at arenaflex, you'll play a vital role in supporting our customer service team and ensuring seamless day-to-day operations in our office. You'll be responsible for handling customer inquiries, processing orders, and maintaining accurate records. If you're a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide exceptional customer service via phone, email, and in-person interactions * Enter and bill customer orders accurately and efficiently * Follow up with customers on order status and resolve any issues promptly * Utilize and update order tools, such as Active Order Tracking Worksheet, to ensure seamless order management * Make outbound telephone calls to prospect customers and respond to their inquiries * Maintain accurate and detailed records of calls made and results achieved * Research and identify new leads through internet searches and company-generated call lists * Respond promptly to requests for brochures, additional product information, and other customer inquiries * Manage and oversee customer credit applications, post credit card and payments to customer accounts, and keep up with open order and A/R aging reporting * Perform credit and collection of customer accounts, enter accounts payable invoices, and scan all payable documents into electronic filing systems * Aid management in inventory management for all locations, run and distribute company sales reports, and order parts and supplies from vendors * Maintain and update safety data sheets for raw materials purchased, prepare certificates of analysis for manufactured products, and perform banking duties, including applying daily deposits, ACH, and voiding payments * Ensure proper documents are scanned and organized in a neat system, maintain and order all supplies needed for a working and efficient office, and process emails and physical mail as needed * Keep and maintain a positive work environment and perform all other duties as assigned **Essential Qualifications** * High school diploma or general education degree (GED) required * Three or more years of customer service/clerical experience required * Proficiency with Microsoft Office Suite, specifically Excel or related software, is required * QuickBooks experience is preferred **Preferred Qualifications** * Experience in a chemical manufacturing or related industry is a plus * Familiarity with CRM systems and order management software is an asset * Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management **What We Offer** * Competitive hourly rate of $15-$18 per hour, based on experience * Comprehensive benefits package, including: + Health care + Monetary bonus + 401(k) plan + Life insurance + Long-term disability insurance + Paid holidays and PTO * Opportunity to work in a dynamic and innovative environment with a passionate team * Professional development and growth opportunities * Flexible work schedule, Monday to Friday, 7:30am-4:30pm **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to submit your current resume for review. arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply for this job