Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences and innovative solutions in the utility industry. As a seasoned Customer Accounts and Billing Manager, you'll play a pivotal role in driving process improvements, ensuring billing accuracy, and fostering a collaborative work environment. If you're passionate about utility billing management and have a proven track record of success, we invite you to join our team and contribute to arenaflex's mission to revolutionize the industry. **About the Role** As a Customer Accounts and Billing Manager at arenaflex, you'll oversee a team of 14 technical staff, including Accountants and Technicians, and be responsible for designing and implementing comprehensive training programs to elevate staff competencies and ensure adherence to billing procedures. You'll also proactively identify and drive process enhancements to boost efficiency and accuracy across billing operations, manage an annual revenue of over $56 million, and administer the Utility Discount Program. **Key Responsibilities** * Supervise, coach, monitor, and assign work for 14 technical staff, including Accountants and Technicians * Design and implement comprehensive training programs to elevate staff competencies and ensure adherence to billing procedures * Proactively identify and drive process enhancements to boost efficiency and accuracy across billing operations * Manage an annual revenue of over $56 million, overseeing diverse billing adjustments and processes * Administer the Utility Discount Program, ensuring accurate and timely processing of billing credits for approximately 17,000 customers * Collaborate closely with SPU partners and city auditors to validate and enhance billing accuracy and efficiency * Cultivate strong relationships with team members, stakeholders, and external partners to foster a collaborative work environment * Support and mentor team members to build a high-performing team and enhance morale * Assist in projects aimed at improving billing accuracy and implementing new technologies **Requirements** * Minimum of five (5) years of professional experience related to utility or customer service program management * At least two (2) years of supervisory/lead experience * A Bachelor's degree in business administration, public administration, or related field, or two (2) additional years of qualifying experience * Proven experience in billing management and process improvement * Strong understanding of utility billing practices and regulatory compliance * Excellent organizational and communication skills * Ability to manage multiple projects and priorities effectively * Proficiency in relevant software and tools **Nice-to-Haves** * Demonstrated skill in recognizing and rewarding achievements to enhance team morale and drive success * Track record of implementing innovative solutions and holding team members accountable with clear goals and performance metrics **Benefits** * Competitive salary and benefits package * Dental insurance * Disability insurance * Employee discount * Health insurance * Opportunities for advancement * Vision insurance * Work from home * Generous benefits package * Free public transportation options * City pension plan with employer/employee contributions * Growth potential and advancement opportunities **What We Offer** At arenaflex, we're committed to creating a work environment that fosters collaboration, innovation, and growth. As a Customer Accounts and Billing Manager, you'll have the opportunity to: * Work with a talented team of professionals who share your passion for utility billing management * Develop and implement process improvements that drive efficiency and accuracy * Collaborate with SPU partners and city auditors to enhance billing accuracy and efficiency * Support and mentor team members to build a high-performing team * Participate in projects aimed at improving billing accuracy and implementing new technologies * Enjoy a competitive salary and benefits package, including work from home options and a generous benefits package **How to Apply** If you're a seasoned utility billing professional with a passion for process improvement and team leadership, we invite you to apply for the Customer Accounts and Billing Manager role at arenaflex. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! **Contact Information** To apply for this exciting opportunity, please visit our website at [arenaflex website URL] or email your resume and cover letter to [arenaflex email address]. We look forward to hearing from you! Apply for this job