Job Description
- *Job Summary:** arenaflex is seeking an experienced and customer-focused Pharmacy Technician to join our team as a Customer Care Representative. This is a remote position that requires a strong passion for delivering exceptional customer service, a thorough understanding of pharmacy services, and the ability to work effectively in a fast-paced environment. As a Customer Care Representative, you will be the primary point of contact for customers, providing information, resolving issues, and ensuring that all interactions are handled promptly, efficiently, and accurately. **About arenaflex:** arenaflex is a leading healthcare solutions provider dedicated to delivering high-quality services to our customers. We are committed to creating a positive and supportive work environment that fosters growth, innovation, and excellence. Our team is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team. **Responsibilities:** As a Customer Care Representative, you will be responsible for: * Answering customer inquiries and resolving issues in a timely and professional manner * Maintaining accurate records of customer interactions and transactions * Checking to ensure that appropriate changes were made to resolve customers' problems * Contacting customers to respond to inquiries or to notify them of investigation results * Meeting customer satisfaction targets and performance goals as set by supervisor * Handling medium to large call volumes on a consistent basis * Responding to customers via phone or internet * Handling authorizations and overrides for emergent fill medication for veterans as well as Marshal inmates * Generating faxes and emails * Updating requested doctors to POC lists * Updating requested formulary changes * Setting up and updating new clinics for the VA * Assisting Account Managers with new pharmacy USM detainee RX program * Medical claim questions * Contacting jail facilities to get verification on inmates * USMS support (eligibility, PA's, and record changes) * Clarifying information on formulary for the VA * Handling prior authorizations from VA Pharmacy and rejections from retail pharmacy * Training of new staff * Performing other job-related duties as assigned **Qualifications:** To be successful in this role, you will need to possess: * Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others * Accuracy/Quality - Accuracy looks at the extent to which an individual’s work is correct and error-free within company policies and guidelines * Attendance - Faithfulness in coming to work daily and conforming to scheduled work hours * Detail Oriented - Ability to pay attention to the minute details of a project or task * Organized - Possessing the trait of being organized or following a systematic method of performing a task * Job Knowledge - Knowledge of job and policies/procedures that apply to one's job * Problem Solving - Ability to find a solution for or to deal proactively with work-related problems * Working Under Pressure - Ability to complete assigned tasks under stressful situations * Judgment - The skill of judgment looks at the ability of the individual to form sound opinions or make decisions by evaluating available information * Communication, Oral - Ability to communicate effectively with others using the spoken word * Customer Oriented - Ability to take care of the customers’ needs while following company procedures * Accountability - Ability to accept responsibility and account for his/her actions * Relationship Building - Ability to effectively build relationships with customers and co-workers * Time Management - Ability to utilize the available time to organize and complete work within given deadlines * Communication, Written - Ability to communicate in writing clearly and concisely * Friendly - Ability to exhibit a cheerful demeanor toward others * Interpersonal - Ability to get along well with a variety of personalities and individuals * Empathetic - Ability to appreciate and be sensitive to the feelings of others **Preferred Skills & Abilities:** * High School graduate - required * One to three years related experience in a pharmacy environment or pharmacy customer service center * Computer Skills: Microsoft Office Suite: Word, Excel, PowerPoint; Microsoft Outlook * (CPhT) TX - Pharmacy Technician Certification required at hire * Ability to fluently speak, read, and write in English * Bilingual (Spanish) is a plus but not required * A thorough, dependable, detail-oriented approach to work with excellent communication skills * Ideal candidate must possess attentive listening skills and the ability to provide a high level of customer service experience * Knowledge of pharmacy services preferred * Knowledge of Federal section healthcare preferred * Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles **Work Environment:** This is a remote position that requires a quiet and dedicated workspace. You will need to have a reliable internet connection and a computer or laptop to perform your duties. The working environment is generally favorable, with standard office equipment available. **Compensation & Benefits:** arenaflex offers a competitive salary range of $21.00 to $23.00 per hour, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth, innovation, and excellence. 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