Job Description
Mental Health & Money Energy Advisor Location: Home‑based (UK, remote) Salary: £26,457 - £28,500 Contract: Permanent About us Rethink Mental Illness is one of the UK’s leading charities for people severely affected by mental illness. We work every day to improve people’s lives by delivering practical support, campaigning for change and challenging stigma. Our Mental Health & Money Advice Service is the UK’s first service to bring mental health and financial advice together. We help people stop the spiral between debt and mental illness by providing expert, compassionate advice through telephone‑based casework across the UK. About the role As a Mental Health & Money Energy Advisor , you’ll make a real difference to people experiencing mental health difficulties alongside money and energy worries. Using your existing expertise, you’ll provide high‑quality advice and casework by telephone, supporting people with: Energy and fuel‑related issues Debt solutions and money management Welfare benefits and income maximisation Financial capability and budgeting Mental health support and access to care You’ll work directly with people facing complex and often distressing situations, helping them identify barriers, explore options and move towards greater financial and emotional stability. You’ll also support carers, family members and professionals involved in their care. This is a home‑based role where you’ll be part of a supportive, experienced team committed to delivering an outstanding, trauma‑informed service. What you’ll be doing Delivering money and energy advice and casework by telephone Supporting people affected by mental illness with debt, benefits and financial capability Managing your own caseload and maintaining accurate, high‑quality records Working collaboratively within the team to ensure excellent client care Using case management systems to support monitoring and evaluation Keeping your knowledge up to date across money advice, welfare benefits, energy and mental health Contributing ideas to improve and develop the service What we’re looking for You’ll bring a balance of technical knowledge and compassion, with a strong commitment to Rethink’s values. Essential experience and skills: Training in money advice (caseworker and/or specialist level) from an accredited provider Experience delivering money advice, including debt and financial capability Experience of casework across debt, welfare benefits or mental health Experience supporting vulnerable clients, particularly people affected by mental illness Confidence delivering advice remotely (telephone, email, digital channels) Strong IT skills, including case management systems and Microsoft Office Knowledge of relevant legislation, regulation and guidance Desirable: Experience providing energy advice IMA accreditation or willingness to work towards it Telephone‑based casework experience Recent welfare benefits training (e.g. Universal Credit) Why work for Rethink Mental Illness? Home‑based, flexible working A supportive, values‑driven culture Opportunities for learning, development and accreditation The chance to make a genuine difference to people’s lives If this sounds like you, Apply Now! Together, we can help people affected by mental illness live the lives they want. Why Work With Rethink Mental Illness? At Rethink Mental Illness, we believe that when you feel supported, you can make the biggest difference. That’s why we offer a range of benefits to help you thrive: Inclusive Culture: Join staff networks that champion diversity and inclusion. Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app. Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform. Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days. Learning & Development: Grow your career with structured onboarding and training opportunities. Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes. Referral Bonus: Earn up to £300 for introducing someone to our team. Diversity, Equity, Inclusion Diversity is important to us, and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status. Becoming a truly anti-racist organisation We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.