Job Description
Supervisor, Monitored Retrieval Tool (MRT) Bench Summary of Position: Under the direction of the MRT Bench Manager, this position is responsible for organizing and leading a team of ROI specialists who support multiple accounts across the organization. This position works closely with Operation Supervisors and Managers to ensure MRT staff are supporting client accounts in conjunction with the Monitored Retrieval Tool(s). This position makes training suggestions and handles staff utilization and work assignments. The Supervisor is a consistent, dependable resource for the team regarding coaching, mentoring and real-time issue resolution. In addition, this position involves extracting data from reports, formatting it for the Monitored Retrieval Tool and ensuring proper system access for automated processing. The supervisor collaborates with the MRT Team to initiate bot processing and reviewing the output for assignment. This position will be expected to complete supervisor duties 60% of the time and processing records 40%. Duties & Responsibilities: • Distribute daily workflow to the MRT Team • Provide real-time constructive feedback regarding company standards, company policies and account protocols • Document and escalate recurring performance issues to Manager • Track and ensure all remote access for MRT staff remains active • Facilitate the onboarding of new MRT access for new clients • Maintain strong knowledge of HIPAA, HITECH, state/federal rulings and statutes, as well as client-specific requirements • Process medical ROI requests in a timely and efficient manner • Prioritize workload while being able to work independently • Communicate effectively with clients and Verisma management / associates • Maintain standards of excellence with a high level of productivity • Will assist with training new hires, as needed • Attend training sessions, as required • Extract data from reports, format it for MRT processing and ensure proper system access • Load MRT inventory into MRT software to initiate bot processing • Track and monitor MRT bot tasks and return the finalized lists upon completion • Update team trackers and Excel spreadsheets daily to maintain accurate and current records • Identify and troubleshooting issues related to MRT processing and escalate, as needed • Analyze inventory data for accuracy and completeness, alert management for discrepancies • Support access request processes, including tracking submissions and following up, as needed • Maintain workflow documentation to ensure consistency and accuracy throughout the process • Perform other related duties, as assigned, to ensure effective operation of the department and the Company • Live by and promote Verisma Core Values Minimum Qualifications: • High school diploma or GED equivalent required; some college coursework preferred • At least four (4) years of experience in medical records management, preferably in a healthcare setting • Ability to understand and adhere to HIPAA and state regulations for the release of Protected Health Information (PHI) • Proficient with Microsoft Office Suite with a strong emphasis on Excel (e.g. documentation, creating formulas, reporting, etc.) • Technically savvy and able to comfortably navigate through multiple systems and workflows • Strong data entry and attention to detail, ensuring speed and accuracy in medical record processing • Analytical and problem-solving skills to identify and resolve issues efficiently while working independently and meeting productivity expectations • Effective written and verbal communication for professional interactions across teams