Job Description
Astrana Health is seeking an IT Support Analyst I to serve as the initial point of contact for technical support needs within the IT Department. The role involves providing first-level technical support, collaborating with technical teams, and ensuring compliance with regulations such as SOX and HIPAA. Responsibilities Provide prompt and effective first-level technical support for various IT incidents Collaborate with internal technical support and engineering teams on projects and support cases Handle incoming helpline calls and tickets, offering initial technical assistance before escalations Convey intricate cases and project tasks to Tier II and/or III support teams Offer field support in the absence of dedicated field support engineers Participate in a rotation to provide after-hours on-call support, a mandatory requirement for all Tier I staff Fulfill on-call duties by delivering remote assistance and support during the designated times Proactively review event logs related to systems, networking, and security, contributing to the support team's effectiveness Ensure compliance with SOX 404B and HIPAA rules and regulations as defined in policies Maintain open communication about any issues with scheduled maintenance tasks to IT Management Educate users on technologies, cybersecurity, and safeguarding company assets Skills Bachelor's degree in Computer Science or Information Systems, OR 0 – 2 years of IT Technical Support experience in medium to large-sized firms Entry-level certifications in networking, infrastructure systems, and/or security Strong technical speaking and writing skills Proficient in troubleshooting basic PC performance issues and adhering to configuration protocols for user devices Advanced skills in Microsoft Windows Operating Systems for endpoint computing Strong written and verbal communication skills in English Ability to thrive in a fast-paced healthcare environment with exceptional efficiency Capability of self-initiating and contributing effectively to projects Demonstrates excellent interpersonal skills across all levels of the organization Eager to learn and pick up new technologies quickly Ability to assist with scheduled and unscheduled tasks during emergency situations Experience in the Healthcare Industry Company Overview Leading physician-centric, technology-powered, risk-bearing healthcare mgmt. company delivering high quality care in a cost-effective manner It was founded in 2001, and is headquartered in Alhambra, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Astrana Health has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.