Job Description
At arenaflex, we're revolutionizing the way people connect and interact with the world around them. As a leading innovator in the telecommunications industry, we're committed to delivering exceptional customer experiences and empowering our employees to share their ideas, learn, grow, and thrive in a collaborative and inclusive environment. We're seeking a highly skilled and motivated individual to join our team as a Remote Fiber Customer Support Analyst, where innovation meets customer satisfaction. **Unlock Your Potential with arenaflex** As a Remote Fiber Customer Support Analyst, you'll be at the forefront of delivering top-notch solutions, working from the comfort of your own home with occasional in-person trainings and meetings. Our V Team is built on a foundation of innovation, creativity, and impact, and we're committed to making a difference in the world. As a Fiber Customer Support Analyst, you'll be part of a dynamic team that anticipates, leads, and listens, driving success and building trust with our customers and communities. **Your Role:** As a Fiber Customer Support Analyst, you'll be responsible for providing technical support and customer service to our Fios customers, troubleshooting issues with hardware, software, applications, networks, and devices, and answering customer tech questions. Your exceptional communication skills, positive attitude, and dedication to customer service excellence will make you a valuable asset to our team. **Key Responsibilities:** * Answering incoming calls from customers with order inquiries and/or trouble reports * Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network * Performing analysis and isolation of trouble conditions and creating and sorting trouble reports * Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment * Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business **What We're Looking For:** We're seeking a highly motivated and customer-focused individual with: * A dedication to customer service excellence and amazing communication skills * A positive, professional attitude and a passion for helping customers connect to the digital world * A related Associate Degree or 2+ years' relevant experience (preferred) * Technical support call center experience (preferred) **What We Offer:** In return for your skills and experience, we offer a competitive salary, award-winning total rewards package, and a collaborative and inclusive work environment that celebrates diversity and promotes growth and development. Our benefits include: * Health and wellness benefits * 401(k) Savings Plan * Stock incentive programs * Paid time off * Adoption assistance and tuition assistance **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their skills and careers. As a Remote Fiber Customer Support Analyst, you'll have access to: * Ongoing training and development programs to enhance your technical and communication skills * Opportunities for career advancement and professional growth * Collaborative and inclusive work environment that encourages innovation and creativity * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture:** Our arenaflex office is a dynamic and inclusive environment that celebrates diversity and promotes growth and development. As a Remote Fiber Customer Support Analyst, you'll have the flexibility to work from the comfort of your own home with occasional in-person trainings and meetings. Our company culture is built on a foundation of innovation, creativity, and impact, and we're committed to making a difference in the world. **Compensation, Perks, and Benefits:** We offer a competitive salary, award-winning total rewards package, and a collaborative and inclusive work environment that celebrates diversity and promotes growth and development. Our benefits include: * Health and wellness benefits * 401(k) Savings Plan * Stock incentive programs * Paid time off * Adoption assistance and tuition assistance **How to Apply:** Ready to join the arenaflex team? Click Apply Now to start your journey as a Remote Fiber Customer Support Analyst. We can't wait to hear from you! Apply for this job Apply for this job